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Added 1 month ago
CS
Call Counsellor - Regina, SK
CAA Saskatchewan
Regina, SK
- Full-time
Added 8 days ago
CS
Member Services Representative - Prince Albert, SK
CAA Saskatchewan
Prince Albert, SK
- $18.31 CAD / hour
- Full-time
Valid Auto and/or Travel Insurance Licence required · This role involves working five days per week, Monday to Friday, from 9:00 a.m
Added 9 days ago
CS
Insurance Broker Personal Lines (I, II, III)
CAA Saskatchewan
Regina, SK
- Full-time
Added 21 days ago
CS
Member Services Representative - Swift Current, SK
CAA Saskatchewan
Swift Current, SK
- $18.31 CAD / hour
- Full-time
Valid Auto and/or Travel Insurance Licence required · This role involves working five days per week, Monday through Saturday, from 9:00 a.m
Added 29 days ago
CS
IT Helpdesk Analyst
CAA Saskatchewan
Regina, SK
- Full-time
Added 1 month ago
CS
Travel Consultant - Saskatoon, SK
CAA Saskatchewan
Saskatoon, SK
- Full-time
Added 1 month ago
CS
Member Services Representative - Moose Jaw, SK
CAA Saskatchewan
Moose Jaw, SK
- Full-time
Valid Auto and/or Travel Insurance Licence required · This role involves working five days per week, Monday through Saturday, from 9:00 a.m
Added 2 months ago
CS
Stock/Mail Clerk
CAA Saskatchewan
Regina, SK
- Full-time
Added 2 months ago
CS
Travel Consultant - Prince Albert, SK
CAA Saskatchewan
Prince Albert, SK
- Full-time
Added 2 months ago
CS
Travel Consultant
CAA Saskatchewan
Regina, SK
- Full-time

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CAA Saskatchewan

Call Counsellor - Regina, SK

Regina, SK, Canada

Full-time

Apply on caask.zohorecruit.ca About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

CAA ERS Call Centre - Regina, SK

Want to work for Canada's most trusted brand?

CAA Saskatchewan wants you!

CAA Saskatchewan has instilled confidence in Saskatchewan for over 100 years by providing the best Emergency Roadside Assistance in North America. As a call counselor, you will help to deliver world-class service by responding to CAA Member calls for assistance.

Requirements

Key Responsibilities:

Professionally respond to inbound member requests for emergency road service.
Accurately record details regarding member's location & circumstances into a windows-based database.
Handle large volume of calls in a positive manner.
Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services and systems.

Experience & Requirements:

Professional telephone communication skills.
Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
Ability to probe and ensure understanding of information provided.
A common-sense approach to decision-making and analyzing situations.
Ability to work under pressure while displaying good judgment and composure.
Basic computer skills.
A valid Class 5 driver's license is required.

Benefits

Why Join Us?

We're here to support you as you grow into the role. At CAA, work is more than a job. You'll find a supportive team, career growth opportunities, and a chance to make a real community impact.

This position requires flexibility to work 8-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights).

Ready to join CAA? Apply now!

How to Apply:

If you are interested in this career opportunity, please apply directly at Jobs at CAA Saskatchewan

Apply on caask.zohorecruit.ca About employer

More about this job

Responsibilities

The call counsellor at CAA Saskatchewan will answer inbound calls from members needing roadside help and record their location and situation accurately. They will handle a high volume of calls while staying calm and keeping up with CAA's services.

Requirements

CAA Saskatchewan needs candidates with strong phone communication skills, the ability to multitask across several screens while talking, and sound judgment under pressure. Basic computer skills and a valid Class 5 driver's licence are required.

Skills

Telephone communication
Customer service
Multitasking
Windows-based database entry
Active listening and probing questions
Decision-making
Stress management
Basic computer skills
Shift work flexibility
Call handling

Benefits

Career growth opportunities
Supportive team

Keywords

call centre
call counsellor
customer service
emergency roadside assistance
roadside assistance
contact centre
inbound calls
member services
CRM
Windows
multitasking
data entry
dispatch
telephone support
shift work
Class 5 licence
CAA

Seniority

Entry level

Tools

Windows-based database
telephone system

Languages

English

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