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Added 4 months ago
PA
IT Infrastructure Senior Analyst
Pan American Silver Corp.
Vancouver, British Columbia
- $90,000 to $100,000 CAD / year
- Full-time
w:The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the…
Added 3 months ago
C
Enterprise Account Executive - Quebec
Cohesity
Canada
- Full-time
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data -…
Added 3 months ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 3 months ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 3 months ago
TK
Analyst, Transportation
The Kraft Heinz Company
Mont-Royal, QC · Mount Royal, QC
- Full-time
Added 3 months ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 3 months ago
C
Senior Java Tech Lead - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 5 months ago
NI
Mechatronics Engineer
NORSAT INTERNATIONAL INC
Richmond, BC
- $40,000 to $55,000 CAD / year
- Full-time
Supervise technicians, technologists, programmers, analyst and other engineers.
Added 4 months ago
EG
Security and Compliance Lead
Emterra Group
Surrey, British Columbia
- Full-time
Relevant certifications: MS-500 (Microsoft Security Administrator), SC-200 (Microsoft Security Operations Analyst), SC-300 (Identity and Access Administrator), AZ-500 (Azure Security…
Added 4 months ago
OM
Senior Technical Specialist, Data Automation
Ontario Medical Association
Toronto, Ontario
- Full-time
…and supporting automated data and reporting solutions. The analyst’s work ensures the organization has access to reliable data, supporting informed decision making throughout…
Added 3 months ago
RM
Senior AI Enablement Specialist
Rennie Marketing Systems
Vancouver, BC
- $112,000 to $125,000 CAD / year
- Full-time
This is not a traditional Business Analyst role or a pure AI development role. It will appeal to someone who enjoys moving between business problem-solving, hands-on experimentation, and…
Added 3 months ago
BA
Sr. Analyst, Audit, Attestations & Governance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst is responsible for supporting internal and external audit, execute attestation, and governance activities within the IT Risk and Compliance program. This role supports…
Added 3 months ago
W
System Analyst
Weir
Halifax, NS
- Full-time
…naval information systems, contributing to the reliability, security, and performance of environments that are essential to Canada's maritime defence…
Added 3 months ago
W
System Analyst
Weir
Victoria, BC
- Full-time
…naval information systems, contributing to the reliability, security, and performance of environments that are essential to Canada's maritime defence…
Added 3 months ago
BB
Corporate Accounting Analyst
Bosch Building Technologies
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Job Summary: The Corporate Accounting Analyst is responsible for processing monthly journal entries, performing balance sheet reconciliations, allocating costs, and actively participating…
Added 3 months ago
CP
Technical Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit,…
Added 2 months ago
Power BI Product Specialist
Scotiabank
Toronto, ON
…stakeholders including business partners in Global Finance, business analyst, architecture, and infrastructure and support to understand business requirements and drive the analysis and…
Added 3 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit,…
Added 4 months ago
VB
Business Analyst Mining Operations
Vale Base Metals
Sudbury, Ontario · Greater Sudbury, ON
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 4 months ago
VB
Business Analyst Controlling Global
Vale Base Metals
Sudbury, Ontario · Greater Sudbury, ON
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 4 months ago
VG
[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
VO2 GROUP
Montreal, Quebec
- Full-time
Business Analyst (BA) Junior - Tremplin Salesforce & IA
Added 4 months ago
C
Architecte de solutions (ServiceNow)
CGI
Sherbrooke, Quebec
- Full-time
…team that includes senior ServiceNow developers, a business analyst, and a QA analyst. In this position, you will be responsible for guiding solution direction, ensuring overall…
Added 4 months ago
I
Lead Business Analyst - Customer Integrations
Insurity
Canada
- Full-time
The Lead Business Analyst will partner with cross-functional teams to lead requirements discovery and system design for complex customer implementations. This role will own the development…
Added 3 months ago
Q
Integration Architect (Rhapsody)
Quantiphi
Canada
- Full-time
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Added 3 months ago
Business Data Analyst
Government of Alberta
Edmonton, AB
…decision-making? If so, we invite you to join our team as a Business Data…

CAAT Pension Plan

Application Support Analyst

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200 - $86,100. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200 - $86,100.
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical applications within the Enterprise Operations Centre (EOC), serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring, root case analysis, and continuous improvement, production readiness, system maintenance, and integration activities.

As the Newest Member of our Team, You’ll:

Provide Level 2 (L2) technical and functional support for enterprise applications, managing complex incidents in alignment with service level targets.
Serve as the escalation point within L2 support, owning complex and high-impact issues requiring deep technical analysis.
Lead troubleshooting through log analysis, system diagnostics, and code-level investigation to identify root causes and restore service.
Drive root cause analysis for major incidents, implementing permanent fixes, and coordinating with engineering or vendors to address underlying defects.
Monitor application health and performance using observability tools, including alert tuning, dashboard development, and metric analysis to proactively identify and mitigate risks.
Enhance monitoring effectiveness by refining alerts, reducing false positives, and improving actionable insights.
Support application deployments, patching, and maintenance, maintaining stability, security, and operational readiness.
Lead integration support activities, including API configurations, system connectivity, and validation of data flows across platforms.
Collaborate with development, infrastructure, and vendor teams to address cross-system issues and improve end-to-end service reliability.
Contribute to team capability through technical guidance and knowledge sharing, drive efficiency and resilience via automation and process improvements, and support application upgrades and platform initiatives to ensure operational readiness and supportability.

To Succeed, You Bring:

College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on-premises systems.
Solid hands-on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
Solid experience supporting Linux-based systems and hybrid infrastructure environments.
Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Requirements

Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

Skills

Application support
Incident management
Root cause analysis
Log analysis
System diagnostics
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL

Benefits

Defined benefit pension plan
Flexible work arrangements
Comprehensive benefits
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Operations Centre
Incident Management
Root Cause Analysis
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL
AIOps
Observability
API
Hybrid Infrastructure
System Maintenance
Deployment
Performance Monitoring
Technical Escalation
Service Level Targets
Automation
Data Flows
Cloud Systems
On-premises Systems
Operational Excellence
Enterprise Applications

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