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Added 3 months ago
HH
Senior Quality Engineer
Hinge Health
Remote, Canada
- $90,400 to $135,600 CAD / year
- Full-time
- Remote
…movement sessions. By partnering closely with CV researchers, software engineers, and product designers, you’ll expand our test surfaces, reduce manual effort through automation, and raise…
Added 2 months ago
H
Mid-Market Customer Success Manager (Toronto)
Harvey
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
…operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to…
Added 2 months ago
Senior Pega Developer, Cash Management Technology
Scotiabank
Abbotsford, BC
Lead the design, development, and deployment of Pega PRPC Solutions.
Added 3 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service…
Added 4 months ago
C
VP of Sales
Citylitics
Toronto, Ontario
- Full-time
…vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape…
Added 4 months ago
H
Android Engineer II (Hybrid)
Homebase
Toronto, Ontario
- $108,000 to $128,000 CAD / year
- Full-time
…influence growth while helping define how modern AI-enabled product development operates at Homebase. If you love moving quickly, learning from data, and building high-quality mobile…
Added 4 months ago
A
Staff Applied Scientist (Distribution Center Solutions)
Afresh
Remote, Canada
- $169,000 to $252,000 CAD / year
- Full-time
- Remote
Lead research and development for new product and business challenges.
Added 4 months ago
BC
BCG Platinion | Senior AI Tech Architect - AI Platforms
Boston Consulting Group (BCG)
Toronto, Ontario
- $160,000 CAD / year
- Full-time
…platforms. This role is ideal for someone who enjoys hands-on development while growing their architectural skills. You will work closely with Lead and Principal Architects, contributing to…
Added 4 months ago
U
Sr Business Development Representative
UKG
Canada
- Full-time
Our Business Development Representatives (BDR) Team is comprised of over 70 BDRs throughout North America. The team supports over 300 sales reps in several market segments from Small to…
Added 4 months ago
S
Architecte en IA agentique - Intelligence Engineering / Agentic AI - Sr. Architect - Intelligence Engineering
Slalom
Montreal, Quebec
- Full-time
Added 3 months ago
CA
Enterprise Architect
Cooke Aquaculture Inc.
Saint John, NB
- Full-time
Lead architecture work for complex business and technology initiatives, establishing the scope, approach, affected areas, and key decisions
Added 2 months ago
Account Executive - Toronto
Eon
Toronto, ON
…leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable,…
Added 2 months ago
Specialist Product Ownership - BI Solution (12-months contract)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 3 months ago
Software Development Manager, Agentic AI DevOps
Amazon
Vancouver, BC
We are looking for an experienced Software Development Manager (SDM) to lead the AWS DevOps Agent System of Context team. You will use your technical expertise, customer obsession and your…
Added 2 months ago
Power Platform & Copilot Studio Architect
Softchoice
Toronto, ON · Ottawa, ON · Nova Scotia, Nova · Calgary, AB · Oakville, ON
…conversational-AI solutions built on Microsoft Copilot Studio and the Power Platform, backed by custom Azure development where the workload demands it. This role owns the hardest recurring…
Added 3 months ago
C
Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
…engineering capability, and senior analysts are expected to lead automation initiatives, mentor colleagues, and influence platform design…
Added 3 months ago
L
Senior Account Executive - NAM
lemlist
Remote, Canada
- Full-time
- Remote
lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.
Added 1 month ago
A
Spécialiste DevOps et Simulation pour les Commandes de vol / Specialist DevOps and Simulation for Flight Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 2 months ago
A
Responsable technique des systèmes de vol automatisés / Autoflight Systems Technical Lead
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a technical lead to join our avionics systems team based in Mirabel (Québec, Canada).
Added 3 months ago
A
Responsable V&V des systèmes de vol automatisés / Autoflight Systems V&V Lead
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 3 months ago
T
Manager, Customer Experience - West Island Area (Future Opportunities)
TD
Dollard-Des Ormeaux, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 months ago
M
Enterprise Architect - 6 Month Term
Moby
Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
Lead the migration: Lead the consolidation onto a single modern platform, including the migration of billing, provisioning, and CRM off legacy systems - with correctness non-negotiable on…
Added 2 months ago
Senior Software Developer
Bentley Systems
Vancouver, BC · Toronto, ON
A Senior Software Developer, Subsurface Information Management is responsible for the end-to-end design, development, and release of high-performance platform services and APIs that enable…
Added 3 months ago
O
Senior Software Engineer (Full Stack)
Objectway
Toronto, ON
- Full-time
We’re looking for a passionate Senior Software Development Engineer (Full Stack) to help increase the value proposition of the platform to our existing clients by creating efficient project…
Added 3 months ago
SA
Business Development Representative
STAN AI
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
<p>We're looking for a driven, coachable Business Development Representative to fuel our top-of-funnel pipeline. You'll be the first point of contact for prospective customers -…

CAAT Pension Plan

Application Support Analyst

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200 - $86,100. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200 - $86,100.
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical applications within the Enterprise Operations Centre (EOC), serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring, root case analysis, and continuous improvement, production readiness, system maintenance, and integration activities.

As the Newest Member of our Team, You’ll:

Provide Level 2 (L2) technical and functional support for enterprise applications, managing complex incidents in alignment with service level targets.
Serve as the escalation point within L2 support, owning complex and high-impact issues requiring deep technical analysis.
Lead troubleshooting through log analysis, system diagnostics, and code-level investigation to identify root causes and restore service.
Drive root cause analysis for major incidents, implementing permanent fixes, and coordinating with engineering or vendors to address underlying defects.
Monitor application health and performance using observability tools, including alert tuning, dashboard development, and metric analysis to proactively identify and mitigate risks.
Enhance monitoring effectiveness by refining alerts, reducing false positives, and improving actionable insights.
Support application deployments, patching, and maintenance, maintaining stability, security, and operational readiness.
Lead integration support activities, including API configurations, system connectivity, and validation of data flows across platforms.
Collaborate with development, infrastructure, and vendor teams to address cross-system issues and improve end-to-end service reliability.
Contribute to team capability through technical guidance and knowledge sharing, drive efficiency and resilience via automation and process improvements, and support application upgrades and platform initiatives to ensure operational readiness and supportability.

To Succeed, You Bring:

College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on-premises systems.
Solid hands-on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
Solid experience supporting Linux-based systems and hybrid infrastructure environments.
Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Requirements

Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

Skills

Application support
Incident management
Root cause analysis
Log analysis
System diagnostics
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL

Benefits

Defined benefit pension plan
Flexible work arrangements
Comprehensive benefits
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Operations Centre
Incident Management
Root Cause Analysis
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL
AIOps
Observability
API
Hybrid Infrastructure
System Maintenance
Deployment
Performance Monitoring
Technical Escalation
Service Level Targets
Automation
Data Flows
Cloud Systems
On-premises Systems
Operational Excellence
Enterprise Applications

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