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Added 3 months ago
TG
Business Systems Analyst
TMX Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Technical Stack: Proficiency in SQL and Python. Hands-on experience with modern data environments including Snowflake, AWS, and Spark.
Added 3 months ago
HP
Software Developer - Data and AI (12 month contract)
Hammond Power Solutions
Guelph, ON
- Full-time
…transformer technology. We currently have an opening for a Software Developer, Data and AI– 12 month contract, come grow with…
Added 3 months ago
I
Software Engineer I, Toronto Co-op
INSTALILY.AI
Toronto, ON
- $7,000 CAD / month
Stay up-to-date with the latest AI and software engineering trends and technologies
Added 3 months ago
G
Analyste de données / Data Scientist
Genetec
Remote, Canada
- Full-time
- Remote
Maîtrise avancée de Python (Pandas, NumPy, Scikit-learn) et expérience dans l’utilisation de bibliothèques d’apprentissage automatique
Added 2 months ago
Senior Platform Engineer
AutoTrader.ca
Toronto, ON
Join our Platform Engineering team at AutoScout24 Group / Trader Corporation. We build the internal platform that 600+ developers rely on to ship software quickly and safely: centralized…
Added 3 months ago
HH
Senior Quality Engineer
Hinge Health
Remote, Canada
- $90,400 to $135,600 CAD / year
- Full-time
- Remote
Experience using Python, JavaScript, or TypeScript for test automation, tooling, or debugging workflows.
Added 1 month ago
Globalization Tech Lead
Okta
Toronto, ON
…workflows for our content lifecycle using agentic workflows, Python and APIs, connecting our TMS with content sources, repositories, and other internal…
Added 3 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Drive root cause analysis for major incidents, implementing permanent fixes, and coordinating with engineering or vendors to address underlying defects.
Added 3 months ago
C
Senior Business Intelligence Developer
CIRA
Ottawa, ON
- Full-time
You’re an experienced Senior Business Intelligence Developer who enjoys solving complex business problems through data. You have experience across the full business intelligence stack -…
Added 4 months ago
A
Staff Applied Scientist (Distribution Center Solutions)
Afresh
Remote, Canada
- $169,000 to $252,000 CAD / year
- Full-time
- Remote
Ability to independently deliver high quality software implementations of your solutions in the Python data stack (numpy/torch/pandas/etc). Prior experience with Python is not required.
Added 4 months ago
BC
BCG Platinion | Senior AI Tech Architect - AI Platforms
Boston Consulting Group (BCG)
Toronto, Ontario
- $160,000 CAD / year
- Full-time
…advantage and superior business performance through the use of data, technology and digital. Platinion is the fastest growing practice at BCG and at the heart of the strategic impact we…
Added 4 months ago
HI
Sr. Analyst, Quantitative Investment Solutions
Hillsdale Investment Management Inc.
Toronto, Ontario
- $90,000 to $110,000 CAD / year
- Full-time
…closely with the Portfolio Management, Investment Research, and Data Engineering…
Added 4 months ago
S
Architecte en IA agentique - Intelligence Engineering / Agentic AI - Sr. Architect - Intelligence Engineering
Slalom
Montreal, Quebec
- Full-time
Développer en Python et, lorsque pertinent, dans d’autres langages afin de livrer des systèmes d’apprentissage automatique, des API, des harnais d’évaluation, des pipelines de récupération,…
Added 3 months ago
KC
IT Manager
Kepler Communications
Toronto, ON
- Full-time
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler…
Added 3 months ago
C
Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 24×6…
Added 2 months ago
Staff Design Verification Engineer, AI HW
Tenstorrent
Toronto, ON
Proficient in Linux environments with Python, or Bash scripting for automate builds, parse logs, manage CI pipelines.
Added 3 months ago
TR
Manager of Research Engineering, TR Labs
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…R&D investment? Thomson Reuters Labs is seeking a hands-on engineering manager to guide the delivery of cutting-edge AI solutions from concept to…
Added 3 months ago
Q
AI/Machine Learning Engineer (Embedded Systems, Inference Efficiency)
Qualcomm
Markham, ON
- Full-time
Engineering Group, Engineering Group > Machine Learning Engineering
Added 3 months ago
M
Principal Data Scientist
Mastercard
Toronto, ON
- Full-time
Partner with product, engineering, and business leaders to shape requirements and deliver data-driven capabilities that improve customer experience and reduce disputes.
Added 2 months ago
Senior Software Developer
Bentley Systems
Vancouver, BC · Toronto, ON
A Senior Software Developer, Subsurface Information Management is responsible for the end-to-end design, development, and release of high-performance platform services and APIs that enable…
Added 2 months ago
Software Developer (Research)
DRW
Montreal, QC
Strong engineering fundamentals in Python, Go, or Rust. A preference, not a gate - deep systems experience in another serious language transfers.
Added 2 months ago
E
Technical Lead / Senior Developer - Software Development
EY
Victoria, BC
- Full-time
…scalable enterprise applications. This role combines deep hands-on engineering expertise with solution leadership, team mentorship, and strong client engagement within a consulting…
Added 4 months ago
TN
Senior Cloud Engineer
The Nationwide Group
Markham, Ontario
- $130,000 to $145,000 CAD / year
- Full-time
…infrastructure to support TNG’s digital operations. Blending cloud engineering with DevOps practices, this role plays a critical part in driving cloud strategy, automating infrastructure…
Added 4 months ago
GM
Développeur(se) d'automatisation et d'infrastructure - Infrastructure & Automation Developer
Gameloft Montreal
Montreal, Quebec
- Full-time
We are looking for a talented FinOps Developer to join our team. This role focuses on automating the retrieval, validation, and reporting of infrastructure, software, database, and…
Added 4 months ago
C
Senior Data Engineer
ClickUp
Canada
- Full-time
We're looking for a Staff Data Engineer to own the architecture and technical vision of our data platform. This is a high-leverage, high-autonomy role where you'll set the technical bar for…

CAAT Pension Plan

Application Support Analyst

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200 - $86,100. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200 - $86,100.
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical applications within the Enterprise Operations Centre (EOC), serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring, root case analysis, and continuous improvement, production readiness, system maintenance, and integration activities.

As the Newest Member of our Team, You’ll:

Provide Level 2 (L2) technical and functional support for enterprise applications, managing complex incidents in alignment with service level targets.
Serve as the escalation point within L2 support, owning complex and high-impact issues requiring deep technical analysis.
Lead troubleshooting through log analysis, system diagnostics, and code-level investigation to identify root causes and restore service.
Drive root cause analysis for major incidents, implementing permanent fixes, and coordinating with engineering or vendors to address underlying defects.
Monitor application health and performance using observability tools, including alert tuning, dashboard development, and metric analysis to proactively identify and mitigate risks.
Enhance monitoring effectiveness by refining alerts, reducing false positives, and improving actionable insights.
Support application deployments, patching, and maintenance, maintaining stability, security, and operational readiness.
Lead integration support activities, including API configurations, system connectivity, and validation of data flows across platforms.
Collaborate with development, infrastructure, and vendor teams to address cross-system issues and improve end-to-end service reliability.
Contribute to team capability through technical guidance and knowledge sharing, drive efficiency and resilience via automation and process improvements, and support application upgrades and platform initiatives to ensure operational readiness and supportability.

To Succeed, You Bring:

College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on-premises systems.
Solid hands-on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
Solid experience supporting Linux-based systems and hybrid infrastructure environments.
Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Requirements

Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

Skills

Application support
Incident management
Root cause analysis
Log analysis
System diagnostics
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL

Benefits

Defined benefit pension plan
Flexible work arrangements
Comprehensive benefits
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Operations Centre
Incident Management
Root Cause Analysis
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL
AIOps
Observability
API
Hybrid Infrastructure
System Maintenance
Deployment
Performance Monitoring
Technical Escalation
Service Level Targets
Automation
Data Flows
Cloud Systems
On-premises Systems
Operational Excellence
Enterprise Applications

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