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Added 2 months ago
AC
Systems Analyst
Access Communications
Regina, SK
- Up to $85,000 CAD / year
- Full-time
The Systems Analyst serves as a vital connection between business stakeholders and technical teams. This role involves analyzing and evaluating the organization's current and proposed…
Added 2 months ago
Senior IM Tech Analyst
Government of Alberta
Edmonton, AB
The Data & Content Management (DCM) division within the Ministry of Technology and Innovation (TI) is accountable for the Government of Alberta Data Strategy; enterprise-wide content…
Added 2 months ago
C
Apps Dev Tech Lead Analyst
Citi
Mississauga, ON
- Full-time
…backend services. This role involves working with a modern technology stack focused on asynchronous, event-based microservices, reactive programming, and robust data persistence solutions.…
Added 2 months ago
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Operational Excellence Senior Analyst
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 2 months ago
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Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 2 months ago
TC
Business Strategy & Continuous Improvement Analyst
Toromont Cat
Concord, ON
- Full-time
As a Business Strategy & Continuous Improvement Analyst, YOU will experience:
Added 2 months ago
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Senior Java Tech Lead - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 3 months ago
EG
Security and Compliance Lead
Emterra Group
Surrey, British Columbia
- Full-time
Emterra Group is seeking a Security and Compliance Lead to own and advance our cybersecurity posture and regulatory compliance program across our Microsoft 365 and Azure cloud environments.…
Added 3 months ago
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Lead Financial Data Analyst
SimCorp
Toronto, Ontario
- $97,651 to $134,269.5 CAD / year
- Full-time
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and…
Added 2 months ago
TG
Business Systems Analyst
TMX Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Business Systems Analyst, you will act as the critical bridge between business ambition and technical execution. Reporting to the Senior Manager, Data & Analytics, you won’t just…
Added 2 months ago
HR
Senior Clinical Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them…
Added 2 months ago
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Sr. Business Analyst (12-Month Contract)
RioCan
Toronto, ON
- Full-time
- Contract
…whole selves to work. Here, you’ll find opportunities to learn, lead, and make an impact every…
Added 2 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support…
Added 3 months ago
VG
[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
VO2 GROUP
Montreal, Quebec
- Full-time
Business Analyst (BA) Junior - Tremplin Salesforce & IA
Added 2 months ago
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Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 24×6…
Added 2 months ago
Resource Analyst
Government of Alberta
Edmonton, AB
Reporting to the Manager, Resource Authorization, the Resource Analyst leads complex resource analysis projects and works collaboratively with their team to support the operations and…
Added 3 months ago
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Architecte de solutions (ServiceNow)
CGI
Sherbrooke, Quebec
- Full-time
Significant experience as a ServiceNow Architect, Lead Technical Expert, Principal Consultant, or Senior ServiceNow Functional Analyst
Added 3 months ago
EF
Senior Intelligent Automation Analyst
Element Fleet Management
Toronto, ON
- Full-time
Lead projects through the full lifecycle, including discovery, requirements gathering, solution design, development, testing, deployment, and post-implementation support.
Added 4 months ago
RB
Senior Analyst, Acquisition
Rogers Bank
Toronto, Ontario
- Full-time
…and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers…
Added 2 months ago
Technical Analyst 4 (Ansible/Linux)
FortisBC
Surrey, BC · Trail, BC
Creates and maintains an Infrastructure Roadmap by researching and recommending future IS infrastructure technology architecture based on FortisBC business and technology needs, strategic…
Added 4 months ago
PC
Security Analyst (14 month Term)
Payments Canada
Toronto, Ontario
- Full-time
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 4 months ago
CG
Senior Analyst, Nuclear Safety Analysis
Calian Group
Saskatoon, Saskatchewan
- Full-time
The Senior Nuclear Analyst plays a key technical role in the performance of projects within the Calian Nuclear team. The analyst is able to independently support technical projects in…
Added 5 months ago
DC
Data Analyst - EPESI (Enterprise Performance Evaluation & Strategic Initiative)
Durham Community Health Centre
Oshawa, Ontario
- Internship
The Data Analyst will lead the development and maintenance of systems and processes for data collection and reporting, contribute to key performance indicator (KPI) development, and ensure…
Added 5 months ago
DC
Data Analyst - EPESI (Enterprise Performance Evaluation & Strategic Initiative)
Durham Community Health Centre
Pickering, Ontario
- Internship
The Data Analyst will lead the development and maintenance of systems and processes for data collection and reporting, contribute to key performance indicator (KPI) development, and ensure…
Added 3 months ago
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Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
An experienced Epic Clinical Applications & myChart Certified Analyst

CAAT Pension Plan

Application Support Analyst

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200 - $86,100. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200 - $86,100.
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical applications within the Enterprise Operations Centre (EOC), serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring, root case analysis, and continuous improvement, production readiness, system maintenance, and integration activities.

As the Newest Member of our Team, You’ll:

Provide Level 2 (L2) technical and functional support for enterprise applications, managing complex incidents in alignment with service level targets.
Serve as the escalation point within L2 support, owning complex and high-impact issues requiring deep technical analysis.
Lead troubleshooting through log analysis, system diagnostics, and code-level investigation to identify root causes and restore service.
Drive root cause analysis for major incidents, implementing permanent fixes, and coordinating with engineering or vendors to address underlying defects.
Monitor application health and performance using observability tools, including alert tuning, dashboard development, and metric analysis to proactively identify and mitigate risks.
Enhance monitoring effectiveness by refining alerts, reducing false positives, and improving actionable insights.
Support application deployments, patching, and maintenance, maintaining stability, security, and operational readiness.
Lead integration support activities, including API configurations, system connectivity, and validation of data flows across platforms.
Collaborate with development, infrastructure, and vendor teams to address cross-system issues and improve end-to-end service reliability.
Contribute to team capability through technical guidance and knowledge sharing, drive efficiency and resilience via automation and process improvements, and support application upgrades and platform initiatives to ensure operational readiness and supportability.

To Succeed, You Bring:

College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on-premises systems.
Solid hands-on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
Solid experience supporting Linux-based systems and hybrid infrastructure environments.
Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Application Support Analyst is responsible for maintaining the stability and performance of business-critical applications within the Enterprise Operations Centre. This role involves leading complex incident resolution, performing root cause analysis, and managing proactive monitoring to ensure high service quality.

Requirements

Candidates must have a college diploma or bachelor's degree in computer science or a related field, along with at least three years of experience in application support. Proficiency in enterprise platforms like Microsoft Azure, Salesforce, and ServiceNow, as well as experience with scripting languages and ITIL methodologies, is required.

Skills

Application support
Incident management
Root cause analysis
Log analysis
System diagnostics
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL

Benefits

Defined benefit pension plan
Flexible work arrangements
Comprehensive benefits
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Operations Centre
Incident Management
Root Cause Analysis
Microsoft Fabric
Salesforce
ServiceNow
Microsoft Azure
Linux
Zabbix
New Relic
Python
PowerShell
SQL
ITIL
AIOps
Observability
API
Hybrid Infrastructure
System Maintenance
Deployment
Performance Monitoring
Technical Escalation
Service Level Targets
Automation
Data Flows
Cloud Systems
On-premises Systems
Operational Excellence
Enterprise Applications

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