Find work in Canada.

485,267 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 4 months ago
DG
Site Technical Manager (Fourth Class Power Engineer Certification or BES 1 or 2 - NS)
Dexterra Group
Halifax, NS
- Full-time
We are seeking a Site Technical Manager to oversee the daily operation and maintenance of multiple facilities. This hands-on role is responsible for ensuring building systems operate…
Added 1 month ago
HC
Sr. Talent Development Associate (12-month Contract)
Hyundai Capital America
Toronto, ON
- Full-time
Position Summary: The Senior Talent Development Associate supports the design, delivery, and administration of training and development programs across HCCA. This role focuses on…
Added 1 month ago
RB
Property Manager, Tim Hortons, C&US
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
The property management team is responsible for maintaining RBI's North American properties. The Property Manager is responsible for all property management-related concerns within their…
Added 1 month ago
I
Operations Coordinator
Intelcom
Prince George, BC
- Full-time
Resolve delivery issues by following SOPs and coordinating with relevant teams
Added 1 month ago
K
Manager/Senior Manager Operations M&A
KPMG
Brossard, QC · Mont-Royal, QC · Montreal, QC · Mount Royal, Quebec
- Full-time
We are currently looking for Manager/ Senior Manager professional to join our Ops M&A team, based in our Montreal office.
Added 1 month ago
LC
Pharmacist
Loblaw Companies Limited
New Hamburg, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 1 month ago
LC
Senior Manager, Marketing Partnerships (PC Optimum)
Loblaw Companies Limited
Brampton, ON · Toronto, ON
- Full-time
PC Optimum is Canada’s most loved loyalty program, helping millions of members get more value from the brands and experiences they engage with every day. As we continue to evolve the…
Added 1 month ago
LC
Pharmacist
Loblaw Companies Limited
Guelph, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 1 month ago
Regional Lead – Hydropower and Dams (North & Western Canada)
WSP
Toronto, ON
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 1 month ago
B
Quantitative Developer (Alpha Research Team) - GAM, Summer 2027 (Co-op/Internship) - 12 months
BMO
Toronto, ON · FCP
- Full-time
Internship Start Date: The internship program begins on May 3rd 2027. Due to the structured nature of the program, onboarding activities, and cohort experience, candidates are expected to…
Added 1 month ago
UO
Senior Manager, Research Equity
University of Waterloo
Waterloo, ON
- Full-time
The Senior Manager, Research Equity is responsible for identifying, developing, and implementing strategies to meet the equity, diversity and inclusivity (EDI) goals of the Vice President,…
Added 1 month ago
T
Senior Manager, Tokenized Deposits Off-Chain Orchestration / Integration Layer Delivery
TD
Toronto, ON
- Full-time
We are looking for a Senior Technology Manager that is passionate about providing useful, working software that will have a real impact on the way our bank does business. The successful…
Added 1 month ago
T
Senior Manager, Tokenized Deposits On-Chain Orchestration / Integration Layer Delivery
TD
Toronto, ON
- Full-time
We are looking for a Senior Technology Manager that is passionate about providing useful, working software that will have a real impact on the way our bank does business. The successful…
Added 1 month ago
CF
Manager, Business Insights & Analytics
CI Financial
Toronto, ON
- Full-time
The Manager, Business Insights & Analytics is responsible for transforming advisor, client, portfolio, sales, and operational data into meaningful business intelligence that supports…
Added 2 months ago
Facilities Coordinator
Give and Go Prepared Foods
Toronto, ON
Assist Facilities Maintenance Manager in developing building systems maintenance policies, practices, and procedures Assign, prioritize and supervise work duties in order to meet schedules
Added 1 month ago
TM
Business Data Steward
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
…Steward for its Data Governance function. Reporting to the Manager, Data Governance and Business Analytics, this role will support the Enterprise Data Management (EDM) practices in the…
Added 1 month ago
TM
Remarketing Manager
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as the Remarketing Manager reporting to the National Manaer of Business Operations. The Remarketing Manager is responsible for leading…
Added 2 months ago
SI
Future Talent Pipeline - Food Service & Hospitality
Shannex Incorporated
Moncton, NB
- Part-time
Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
Added 1 month ago
H
Nurse Practitioner
HealthCareersInSask.ca
Wadena, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 1 month ago
CP
Manager, Client Services
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a Manager, Client Services to lead the Member Care Centre, oversee daily activities and the frontline service experience, and identify opportunities to enhance service…
Added 1 month ago
CO
Senior Manager, Privacy Compliance
Capital One
Toronto, ON
- Full-time
Added 1 month ago
Customer Success Manager, Ontario
United Services Group
Clarington, ON · Peterborough, ON · Pickering, ON · Toronto, ON
Managing customer requests within prescribed service delivery timelines (e.g., special service requests, deficiencies, occasional overnight inspections 4x month).
Added 1 month ago
Registered Practical Nurse
Indwell
London, ON
Position Description: Reporting to the Program Manager, as the RPN, you will work to your full scope of practice in collaboration with Registered Nurses across the organization and with…
Added 1 month ago
EC
Licensed Practical Nurse
ELIM CHRISTIAN CARE SOCIETY
Surrey, BC
- $32.84 to $41.35 CAD / hour
The LPN is responsible for the delivery of Resident care utilizing the nursing processes of assessment, planning, implementation, and evaluation according to regulations of Assisted,…
Added 2 months ago
FC
Program Manager - Aerospace
FLEET CANADA INC
Fort Erie, ON
- Full-time
We are seeking an experienced and highly organized Program Manager to join our team at Fleet Canada Inc. The Program Management team serves as the central coordinating function between our…

CAAT Pension Plan

Manager, Client Services

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $125,800.00-$157,200.00. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The target hiring salary for this position is $125,800.00-$157,200.00.
Job type: Full-time
Experience: Minimum 8 years of pension administration experience, preferably within a defined benefit pension environment.
Posting language: English
Posted: Sep 18, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Manager, Client Services to lead the Member Care Centre, oversee daily activities and the frontline service experience, and identify opportunities to enhance service delivery.

Reporting to the Director, Client Services, the Manager will stabilize operations, strengthen team capability, improve service quality and consistency, and use operational data and member feedback to drive continuous improvement.

As the Newest Member of our Team, You’ll:

Lead all call centre operations, ensuring exceptional service delivery and operational effectiveness.
Monitor performance metrics, analyze trends and member feedback, and implement improvements that enhance service quality and efficiency.
Coach, mentor, and develop a high-performing team while fostering a client-focused and continuous improvement culture.
Monitor service levels and capacity, manage call volumes, and address real-time operational challenges, including technical disruptions and escalations.
Establish and monitor service standards, KPIs, quality assurance practices, and workforce performance.
Manage member escalations, service issues, and operational challenges, developing effective and timely solutions.
Lead initiatives related to legislative updates, business process improvements, and operational enhancements.
Collaborate across the organization to improve the member experience and support business objectives.

To Succeed, You Bring:

Post-secondary education in Business Administration or an equivalent combination of education and experience.
Minimum 8 years of pension administration experience, preferably within a defined benefit pension environment.
Minimum 3 years of leadership with the proven ability to coach and develop teams, manage change, and lead continuous improvement initiatives.
Strong knowledge of pension legislation, administration practices, and client service operations.
Demonstrated experience leading contact centre or service operations, utilizing data and metrics to drive performance and decision-making.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Demonstrated client relationship management skills and ability to enhance service excellence
Pension industry designations such as CEBS, PPAC, RRC, or RRA are considered an asset.
Proficiency with Microsoft Office, including Excel, and the ability to learn new systems and technologies.

The target hiring salary for this position is $125,800.00-$157,200.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The Manager, Client Services will lead the Member Care Centre, overseeing daily operations and the frontline service experience. They are responsible for monitoring performance metrics, coaching the team, and driving continuous improvement initiatives to enhance service quality.

Requirements

Candidates must have at least 8 years of pension administration experience and 3 years of leadership experience. A post-secondary education in Business Administration or an equivalent combination of education and experience is required.

Skills

Pension administration
Team leadership
Contact centre management
Performance metrics
Client service operations
Change management
Continuous improvement
Stakeholder management
Problem-solving
Communication
Data analysis
Microsoft Office
Excel
Strategic planning
Coaching

Benefits

Defined benefit pension plan
Comprehensive benefits
Flexible work arrangements
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Pension Administration
Client Services
Contact Centre
Defined Benefit Pension
KPIs
Quality Assurance
Workforce Management
Business Administration
CEBS
PPAC
RRC
RRA
Microsoft Office
Excel
Operational Excellence
Member Experience
Legislative Compliance
Service Delivery
Team Development
Change Management

Report this job