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Added 23 mins ago
GO
Licensing Officer
Government of Yukon
Whitehorse, YT
- Full-time
…through policy development, communications, intergovernmental relations, Indigenous relations, major project management, youth initiatives, Indigenous and scientific knowledge science and…
Added 54 mins ago
KC
Oakville Office - Opportunities in Enterprise Core Services - Co-op - Winter 2027
KPMG Canada
ON · Oakville, Ontario
- Internship
…you will gain authentic engagement experience working with client projects across our teams. Along the way, you will broaden your skill set through KPMG’s vast learning and development…
Added 1 hour ago
B
Key Account Manager // Gestionnaire de Comptes Clés
BAT
Toronto, ON
- Full-time
…co-créant la stratégie commerciale, l’agenda de partenariat client et la gestion de compte de bout en bout pour les partenaires stratégiques des canaux épicerie et spécialisés au Canada. Ce…
Added 2 hours ago
SE
Reservations Agent
St Eugene Golf Resort & Casino
Cranbrook, BC
- $20 CAD / hour
Collaborate closely with the Reservation Supervisor and Rooms Division Manager.
Added 2 hours ago
QD
Sales Representative (New Homes), StreetSide
Qualico Developments Canada Ltd.
Edmonton, AB
- Full-time
Reporting to the Sales and Marketing Manager, as the Sales Representative you will handle the direct sale of new homes. You will also provide sales expertise and ensure existing and…
Added 2 hours ago
CI
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
- Full-time
Établir et maintenir des relations positives fondées sur la confiance avec les équipes de projet, les clients, les fournisseurs et la direction interne.
Added 2 hours ago
SL
Full-Time Concierge- Automotive Dealership
Stampede Leasing Ltd
Calgary, AB
- Full-time
As a key member of the Lexus of Calgary team, and reporting to the Sales Manager, the Full Time Concierge plays a vital role in creating a positive and professional experience for all…
Added 2 hours ago
ME
Technicien(ne) de Service en Chantier / Field Service Technician
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Val d'Or, QC
- Full-time
Développer des relations de travail professionnelles avec le personnel clé du client et communiquer tout changement d’organisation ou de politique du client au directeur de service
Added 3 hours ago
CP
Project Manager (Construction)
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
As we grow, we are seeking a dedicated Project Manager in Campbell River to join our team. If you take pride in your workmanship, thrive in a collaborative environment, and are committed to…
Added 3 hours ago
CP
Project Superintendent
Canadian Plains Energy Services
Lloydminster, SK
- Full-time
…supplier coordination and work in conjunction with the Project Manager leading the project team. They provide technical management and project leadership on construction projects at the…
Added 3 hours ago
B
Fire, Life & Safety Technician
BGIS
Vancouver, BC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. Among other things, they will be responsible for assessing the risks, reporting on them and proposing possible…
Added 3 hours ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
We are currently recruiting for a Private Client Account Manager on behalf of a boutique brokerage in the Greater Toronto Area.
Added 3 hours ago
UO
Outdoor Youth Program Coordinator- Faculty of Kinesiology
University of Calgary
Calgary, AB
- Full-time
This position reports to the Youth Programs Manager. This position is full time, Monday to Friday 7 hours per day, 35 hours/ week. There will be times when overtime is required, including…
Added 3 hours ago
XT
Senior Account Manager
XI Technologies Inc.
Calgary, AB
- Full-time
Maintain a healthy renewal pipeline through tracking and communicating all client activities within our established renewal process; look for opportunities to improve this process through…
Added 3 hours ago
CB
Sales & Account Manager
Clean Break Home Services
Surrey, BC
- Full-time
Join Clean Break Home Services as our Sales & Account Manager - a client-facing role focused on building relationships, managing new leads, and ensuring an exceptional experience from quote…
Added 3 hours ago
S
Senior Manager, AML Investigations - Canadian Banking
Scotiabank
Mississauga, ON
- Full-time
…enhanced due diligence, enhanced monitoring, and management of Client relations with the business line relationship…
Added 3 hours ago
C
Gestionnaire de projets – Applications Mobile
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a Project Manager to lead mobile application development projects from planning through delivery. In this role, you will serve as the primary point of contact…
Added 3 hours ago
RI
Site Superintendent
Reliance Impact
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Our client, a leading General Contractor, is seeking an experienced Senior Site Superintendent to oversee large-scale, ground-up ICI construction projects across Ontario. This is an…
Added 4 hours ago
RI
Site Supervisor
Reliance Impact
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
Our client, a leading General Contractor, is seeking an experienced Site Superintendent to oversee large-scale, ground-up ICI construction projects across Ontario. This is an excellent…
Added 4 hours ago
A
Manager, Mechanical Engineering - GTA
Ausenco
Burlington, ON
- Full-time
An exciting opportunity has arisen for the role of Manager, Mechanical Engineering to join our Burlington or Toronto office on a hybrid working schedule. The Manager, Mechanical Engineering…
Added 4 hours ago
AH
Supervisor, Health Information Management
Alberta Health Services
Fort McMurray, AB
- Temporary
…in Health Information Management and reports directly to the Manager, Health Information Management. This position is responsible and accountable for providing the direction, team…
Added 4 hours ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Montreal, QC
- Full-time
Vous ne vous contenterez pas d’observer : vous prendrez en charge des projets, gérerez des comptes, établirez des relations avec la clientèle et prendrez de véritables décisions d’affaires,…
Added 4 hours ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Brossard, QC
- Full-time
Vous ne vous contenterez pas d’observer : vous prendrez en charge des projets, gérerez des comptes, établirez des relations avec la clientèle et prendrez de véritables décisions d’affaires,…
Added 4 hours ago
MS
Warehouse Operations Supervisor - Afternoons
Metro Supply Chain
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety,…
Added 4 hours ago
SR
Environmental Project Manager (Contaminated Sites)
Skyline Recruitment Ltd
Vancouver, BC · Greater Vancouver, BC
- Full-time
Job Title: Environmental Project Manager (Contaminated Sites)

CAAT Pension Plan

Member Care Associate (Bilingual)

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200.00-$86,100.00. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200.00-$86,100.00.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Bilingual Member Care Associate to play an essential role as the first point of contact for CAAT Pension Plan members. The incumbent will provide exceptional service and guidance across all stages of the pension lifecycle.

The Bilingual Member Care Associate will translate complex pension concepts into clear, accessible language, enabling members to make informed decisions with confidence. Additionally, the incumbent will respond to member inquiries that can be diverse and complex in nature, providing accurate and timely information about CAAT Pension Plan provisions within the established service standards.

As the Newest Member of our Team, You’ll:

Serve as the first point of contact responding to inquiries via telephone, portal and email.
Guide members through their CAAT journey from plan enrolment to pensioner, providing real-time support.

Identify when to refer members to internal partners for additional support, processing, or escalation and collaborate to facilitate a resolution.
Review information updates provided by management to ensure knowledge level remains current and create or update template responses for members.
Function as an effective team player who participates in team meetings and events and is responsible for assigned workload.
Proactively identify value-add opportunities, providing accurate and timely information to support member decision-making
Participate in related projects as assigned by the Manager, Client Services

To Succeed, You Bring:

University degree and/or college diploma, or a combination of equivalent training, education, and experience.
Minimum three (3) years of experience in the customer service/pension/insurance/finance industry.
Experience in providing client service with an aptitude for building trusted client relationships and delivering exceptional service.
Strong proficiency in both written and spoken English and French is required to communicate complex subject matter to a wide range of audiences.
Understanding of Canadian pension and tax legislation (ITA, PBA).
Experience working within a contact center environment is considered as an asset.
Excellent oral and written communication skills to communicate complex subject matter to a wide range of audiences and adapt your style, as required.
Excellent decision-making skills to handle a wide variety of questions from clients and provide accurate information promptly.
Excellent time management skills: ability to plan and prioritize workload as well as adaptability to a changing multi-tasked environment.
Strong interpersonal skills and ability to adapt to changing environments.
Proven ability to grasp and apply complex legislation to client queries for resolution of issues.

The target hiring salary for this position is $73,200.00-$86,100.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Member Care Associate serves as the primary point of contact for pension plan members, providing guidance and support throughout their pension lifecycle. They are responsible for responding to diverse inquiries via phone, portal, and email while collaborating with internal teams to resolve complex issues.

Requirements

Candidates must possess a university degree or college diploma and at least three years of experience in customer service, pension, insurance, or finance. Proficiency in both English and French is required, along with an understanding of Canadian pension and tax legislation.

Skills

Customer service
Bilingual
Pension administration
Communication
Decision-making
Time management
Interpersonal skills
Problem solving
Financial literacy
Client relations
Data entry
Conflict resolution

Benefits

Defined benefit pension plan
Comprehensive benefits
Wellness incentives
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Pension
Customer Service
Bilingual
Finance
Insurance
ITA
PBA
Client Relations
Contact Center
Retirement Security
Member Support
Tax Legislation
Communication
Hybrid Work
Professional Development

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