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Added 3 days ago
NT
Solution Architect - Service Now
NUBOLIFY TECHNOLOGIES Inc
Montreal, QC
- Contract
Design and implement architectural solutions for ServiceNow domain initiatives (CMDB, ITOM, ITSM, Risk, Vendor Management, Asset Pro).
Added 3 days ago
O
ServiceNow Tech Lead
OnX
Toronto, ON · Greater Toronto Area, Canada
- Contract
ServiceNow Experience (ITOM, ITAM, CMDB, Service Mapping, Discovery etc.) at a large scale organization - they are currently supporting 700 service maps
Added 5 days ago
ServiceNow Senior Technical Advisor
Bell
Toronto, ON
Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design,…
Added 5 days ago
CP
ServiceNow Technical Lead
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a ServiceNow Technical Lead for our Information Technology team. Reporting to the Manager, Enterprise Business Platofrms the ServiceNow Technical Lead will oversee the design…
Added 5 days ago
Senior Lead, ServiceNow ITOM
Take-Two Interactive Software, Inc.
Toronto, ON
ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
Added 20 days ago
S
Senior Specialist, IT Operations (Service Management)
SaskPower
Regina, SK
- Full-time
We are seeking an experienced Senior ServiceNow Specialist to lead the administration, enhancement, integration, and ongoing implementation of the ServiceNow platform. This role will serve…
Added 20 days ago
ServiceNow Senior Technical Advisor
Bell
Montreal, QC
Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design,…
Added 24 days ago
C
ServiceNow Business System Architect
CGI
Toronto, ON
- Full-time
ITSM, ITOM, SecOps modules of ServiceNow (including Service Portal, Incident, Problem, Change, Request, Event Management, CMDB, Asset Management, etc.)
Added 1 month ago
M
Senior ServiceNow Developer and Administrator
MNP
AB · Calgary, AB
- Full-time
Lead the administration, maintenance, and continuous improvement of MNP's ServiceNow platform
Added 1 month ago
K
ServiceNow Architect
Kyndryl
Montreal, QC
- Contract
We are seeking an experienced ServiceNow Solutions Architect to lead the architecture, design, implementation, and optimisation of enterprise ServiceNow solutions. The successful candidate…
Added 2 months ago
H
Oracle Fusion OTBI Lead Technical Consultant
HCLTech
Mississauga, ON
- Full-time
Experienced ServiceNow Developer cum Architect with strong expertise in ServiceNow platform architecture, custom development, integrations, and SNOW AI capabilities. The ideal candidate…
Added 2 months ago
JG
Technical Lead - Senior - ServiceNow
J&M Group
Vancouver, BC
- Full-time
Lead ServiceNow technical delivery and application management.
Added 6 months ago
CI
ServiceNow Practice Pre-Sales Consultant
Compugen Inc
Canada
- Full-time
The ServiceNow Pre‑Sales Solution Consultant is responsible for partnering with sales to understand customer challenges and design compelling ServiceNow solutions that demonstrate clear…
Added 6 months ago
OI
ServiceNow Developers and Architects (Future Opportunity)
OXARO Inc.
Ottawa, Ontario
- Contract
Lead ServiceNow solution design and technical architecture
Added 2 months ago
BSA Practice Lead
Scotiabank
Toronto, ON
Lead requirements and design across ITSM (Incident, Problem, Change, Release, Request), ITAM (HAM/SAM lifecycle, inventory, entitlement), ITOM (Discovery, CMDB, Service Mapping, Event Mgmt).

No more jobs.

CAAT Pension Plan

ServiceNow Technical Lead

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $107,800 - $133,700. · Full-time

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Job details

Pay: The target hiring salary for this position is $107,800 - $133,700.
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a ServiceNow Technical Lead for our Information Technology team. Reporting to the Manager, Enterprise Business Platofrms the ServiceNow Technical Lead will oversee the design and development of ServiceNow solutions at CAAT, ensuring technical excellence, scalability, and adherence to platform best practices. The successful incumbent will serve as the primary technical lead for developers, translating business requirements into effective platform capabilities and guiding end‑to‑end delivery of ServiceNow implementations while overseeing the team’s deliverables.

As the Newest Member of our Team, You’ll:

Own the end-to-end delivery of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow-related escalations, decisions, and strategic planning.
Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.
Lead development of workflows, business rules, UI policies, and integrations with third-party systems.
Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post-implementation reviews to contribute to knowledge sharing and best practices.
Lead and mentor a team of ServiceNow developers.

To Succeed, You Bring:

College diploma or bachelor’s degree in computer science, information systems, or related field.
Five (5) to seven (7) years of hands-on ServiceNow experience, including leadership of platform delivery.
ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
Proven experience managing cross-functional teams and delivering complex projects.

The target hiring salary for this position is $107,800 - $133,700. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

Lead end-to-end delivery of ServiceNow projects, including requirements gathering, solution architecture, configuration, deployment, and post-implementation support. Guide and mentor developers, manage stakeholder and vendor relationships, and drive the platform roadmap, upgrades, automation, and adoption of new capabilities.

Requirements

Requires a college diploma or bachelor’s degree in computer science, information systems, or a related field, along with five to seven years of hands-on ServiceNow experience that includes platform delivery leadership. Candidates must have ServiceNow Certified System Administrator certification and strong knowledge of ITIL, Agile/Scrum, JavaScript, APIs, ServiceNow scripting, and cross-functional project delivery; CIS and CAD certifications are preferred.

Skills

ServiceNow Platform Architecture
ServiceNow Configuration
IT Service Management
IT Operations Management
App Engine
JavaScript
REST and SOAP APIs
ServiceNow Scripting
Workflow Development
Business Rules
UI Policies
Third-Party Integrations
Agile and Scrum
ITIL
Team Leadership and Mentoring

Benefits

Flexible Work Arrangements
Comprehensive Benefits
Wellness Incentives
Defined Benefit Pension Plan
Learning and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
App Engine
ServiceNow Certified System Administrator
CIS Certification
CAD Certification
ITIL
Agile
Scrum
JavaScript
REST APIs
SOAP APIs
ServiceNow Scripting
Workflow Development
Business Rules
UI Policies
Third-Party Integrations
Platform Upgrades
Automation
Enterprise Service Management
Requirements Gathering
Solution Architecture
Project Delivery
Vendor Management
Stakeholder Management
Cross-Functional Teams
Post-Implementation Reviews
Developer Mentoring

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