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Added 2 months ago
CP
Technical Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit,…
Added 1 month ago
Power BI Product Specialist
Scotiabank
Toronto, ON
…stakeholders including business partners in Global Finance, business analyst, architecture, and infrastructure and support to understand business requirements and drive the analysis and…
Added 2 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit,…
Added 3 months ago
VB
Business Analyst Mining Operations
Vale Base Metals
Sudbury, Ontario · Greater Sudbury, ON
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 3 months ago
VB
Business Analyst Controlling Global
Vale Base Metals
Sudbury, Ontario · Greater Sudbury, ON
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 3 months ago
VG
[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
VO2 GROUP
Montreal, Quebec
- Full-time
Business Analyst (BA) Junior - Tremplin Salesforce & IA
Added 3 months ago
C
Architecte de solutions (ServiceNow)
CGI
Sherbrooke, Quebec
- Full-time
…team that includes senior ServiceNow developers, a business analyst, and a QA analyst. In this position, you will be responsible for guiding solution direction, ensuring overall…
Added 3 months ago
I
Lead Business Analyst - Customer Integrations
Insurity
Canada
- Full-time
The Lead Business Analyst will partner with cross-functional teams to lead requirements discovery and system design for complex customer implementations. This role will own the development…
Added 2 months ago
Q
Integration Architect (Rhapsody)
Quantiphi
Canada
- Full-time
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Added 2 months ago
Business Data Analyst
Government of Alberta
Edmonton, AB
…decision-making? If so, we invite you to join our team as a Business Data…
Added 2 months ago
Junior Data Analyst
Government of Alberta
Edmonton, AB
Reporting to the Reporting & Data Analyst, the Junior Data Analyst provides analytical support for Housing Division operating and capital programs. The position is responsible for analyzing…
Added 2 months ago
C
Senior Product Manager (Cybersecurity)
CIRA
Ottawa, ON
- Full-time
You will work alongside engineers, analysts, and partners to translate security data into products that are both powerful and accessible. Whether that is streamlining how an analyst triages…
Added 2 months ago
PS
Senior Applied AI Engineer
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Floyd is PSP's in-house AI platform - a custom analyst built for our investment teams. It pairs a conversational assistant with purpose-built workflows that turn complex research questions…
Added 4 months ago
MH
Applications Analyst
Mackenzie Health
Richmond Hill, Ontario
- $48.1 to $58.23 CAD / hour
- Full-time
Reporting to the Manager, Clinical Informatics, Applications Analyst (EPIC Upgrade) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie…
Added 4 months ago
VF
Senior Project Finance Specialist (4-year term)
Vancouver Fraser Port Authority
Vancouver, British Columbia
- Contract
A Chartered Professional Accountant, Chartered Financial Analyst, Certified Project Finance Analyst or other similar designation is required.
Added 2 months ago
FC
Robotics Process Analyst (Multiple Openings)
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
We are seeking a highly motivated Robotics Process Analyst to design, develop, and support intelligent automation solutions that enhance operational efficiency, improve customer experience,…
Added 2 months ago
WT
Lead, People Systems - Payroll, Absence and Time-Tracking
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
Bring a strong command of the Workday security model: role-based, user-based, and intersection security groups, domain security policies, business process security policies, and integration…
Added 2 months ago
OF
Application & Systems Support Analyst (Dynamics 365 CRM)
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
Job Title: Application & Systems Support Analyst (Dynamics 365 CRM)
Added 2 months ago
Senior Data and Reporting Analyst
Government of Alberta
Edmonton, AB
Added 2 months ago
S
Portfolio Analyst / Analyste de portefeuille
Sagard
Montreal, QC
- Full-time
We're looking for a Portfolio Analyst to bridge our investment and operations teams in Montreal. You'll own the complete portfolio lifecycle: from deal execution and settlement through…
Added 1 month ago
NB
Senior Credit Analyst
National Bank of Canada
Edmonton, AB
- Full-time
A career as a Senior Credit Analyst in the Equipment Financing team at National Bank means acting as a credit specialist who supports informed decisions for complex financing needs. This…
Added 1 month ago
CO
Police Services Clerk
City of Campbell River
Campbell River, BC
- Full-time
Client Support Analyst - City of Campbell River
Added 4 months ago
M
Test Analyst
Mindtris
Edmonton, Alberta
- Full-time
We are seeking an Intermediate Test Analyst to support a large-scale Procurement System Modernization initiative. This role is responsible for establishing testing approaches, ensuring test…
Added 2 months ago
Technical Systems Analyst 3
FortisBC
Surrey, BC · Trail, BC
The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBC’s core pillars: Infrastructure, Systems, Network, and Unified Communications (UC). The role…
Added 2 months ago
Technical Analyst 4 (Ansible/Linux)
FortisBC
Surrey, BC · Trail, BC
As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop computing,…

CAAT Pension Plan

Technical Support Analyst

Toronto, ON, Canada
Head Office, Canada

The target hiring salary for this position is $73,200.00-$86,100.00. · Full-time

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Job details

Pay: The target hiring salary for this position is $73,200.00-$86,100.00.
Job type: Full-time
Experience: 3-5 years of experience supporting IT systems in a similar technical environment.
Posting language: English
Posted: Jul 31, 2026

Original job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Technical Support Analyst to maintain and enhance CAAT’s technology systems.

This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure.

As the Newest Member of our Team, You’ll:

Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications.
Respond to technical support requests; ensure tickets are acknowledged, prioritized, logged, and updated according to service levels.
Research issues, determine effective solutions, resolve problems, and document resolutions to support continual service improvement.
Support upgrades of hardware, operating systems, applications, and technology-based projects.
Assist with server patching, device patching, and related backend system maintenance.
Diagnose, troubleshoot, and resolve issues; escalate and work with vendors as needed.
Collaborate with the team on issues, changes, and suggestions and maintain inventory as required.

To Succeed, You Bring:

3-5 years of experience supporting IT systems in a similar technical environment.
Post-secondary education in a Computer Science program, IT program, or similar
Strong understanding of Active Directory, with experience managing users, computers, and network resources.
Experience supporting Microsoft 365 suite, Exchange Online (Shared Mailboxes, Distribution Lists, Mail Flow), Teams, SharePoint Online, OneDrive for Business.
Experience working with Microsoft Azure/Entra ID, VM Management, Conditional Access, Role-Based Access Control (RBAC), MFA, Privileged Identity Management (PIM), Single Sign-On (SSO), etc.
Experience working with any service management tools such as ServiceNow, Remedy, or Jira.
Experience working in a ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence).
Experience in vulnerability remediation and third-party application patching using Patch My PC or comparable patch management tools (e.g., SCCM/Intune integrations) is considered an asset.
Experience in PowerShell/Bash scripting is considered an asset.
A demonstrated expertise in Windows desktop administration, along with knowledge and familiarity with Linux, Windows server administration, and MacOS administration
Strong problem-solving and communication skills
Demonstrates adaptability and takes initiative to drive results in a dynamic work environment

The target hiring salary for this position is $73,200.00-$86,100.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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More about this job

Responsibilities

The Technical Support Analyst will maintain and enhance technology systems by providing support for hardware, software, and network resources. They are responsible for diagnosing and resolving technical issues, managing system patches, and contributing to IT infrastructure improvements.

Requirements

Candidates must have 3-5 years of experience in IT support and a post-secondary education in a computer science or IT-related program. Proficiency in Microsoft 365, Active Directory, Azure, and ITIL-based service management is required.

Skills

Technical support
Active Directory
Microsoft 365
Exchange Online
SharePoint Online
Azure
Entra ID
VM Management
MFA
Single Sign-On
ServiceNow
ITIL
Vulnerability remediation
PowerShell
Windows administration
Troubleshooting

Benefits

Defined benefit pension plan
Comprehensive benefits
Flexible work arrangements
Wellness incentives

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Active Directory
Microsoft 365
Exchange Online
SharePoint Online
OneDrive
Azure
Entra ID
VM Management
MFA
SSO
ServiceNow
Remedy
Jira
ITIL
Incident Management
SLA
Vulnerability Remediation
Patch My PC
SCCM
Intune
PowerShell
Bash
Windows
Linux
MacOS
Hardware
Software
Infrastructure
Pension

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