We are seeking a warm, confident & organized Sales Associate to join our Caivan | ABIC Ottawa Sales Team. This role is a true blend of customer service and sales administration. You’ll greet prospects, hand them off to a Sales Consultant and assist customers when no consultant is available, but most of your day is spent keeping deals moving: answering phones and emails, preparing Agreements of Purchase and Sale (APS), collecting deposits and sending contract amendments. Every call, email and document you handle guides our homebuyers through a seamless, informed and positive purchase journey, creating an outstanding homebuying experience.
If you’re a team player who loves accurate paperwork and an organized inbox, this full-time role (including evenings and weekends) was made for you.
Where This Role Can Lead
We are looking for people who want to grow. You’ll learn the full new home sales process, from first visit to next steps, working side by side with experienced Sales Consultants. Depending on your strengths and interests, this role offers growth potential within our Sales Department.
Key Responsibilities
Sales Administration (the core of your day)
- Prepare APSs and deal packages accurately, and enter new deals on time
- Collect and record deposits, and prepare and send contract amendments, getting the details right every time
- Coordinate APS signings, rescission documentation and legal package delivery
- Keep deal files and data entry organized and up to date
- Log buyer interactions in the CRM and track conditional dates, firm-ups and deposits
- Flag deal issues to Sales Consultants early (e.g., conflicting incentives or missing information)
- Prepare reports for the Sales and Admin Teams
Customer Experience
- Welcome every visitor so they feel heard and excited to begin their homebuying journey, then hand off to a Sales Consultant
- Answer phones and emails promptly and professionally, ensuring timely follow-up
- Assist prospective buyers when a Sales Consultant is unavailable by understanding their needs, presenting community and home offerings, and providing accurate information to guide their homebuying journey
Sales Support & Operations
- Support sales campaigns, site releases, and lead generation and qualification
- Stay current on incentives, site plans, inventory and pricing
- Open and close the Sales Centre, complete safety checks, and keep displays and customer areas tour-ready
- Maintain the refreshment area and serve light refreshments to visitors
- Perform other duties as required
You Will Bring
- Minimum 2 years of experience in an in-person, customer-facing role
- Experience with administrative work (and you enjoy it!)
- Strong time management and the ability to juggle multiple priorities
- Strong verbal and written communication skills
- A passion for exceptional client service
- Highly organized and detail-oriented
- Proficient in MS Office Suite
- A true team player
Nice to Have
- Post-secondary education in Sales, Marketing or a related field
- Experience in new home sales or a residential home builder environment
- Bilingual (English & French)
- Experience using a CRM system or preparing sales contracts
Why Caivan | ABIC?
- Industry Leading Wages: $27 per hour
- Annual Paid Operations Shutdown (in addition to Paid Vacation Days, subject to operational requirements)
- Complimentary Daily Lunch Program
- Company-Paid Health & Dental Coverage
- Coordinating Benefits
- Life Insurance where applicable
- Group Benefits & Perks (including Goodlife & Bell Mobile)
- Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
- Bi-Weekly Payments directly to your bank account
Working Conditions
- Full time, in-person
- Evening and weekend is work required. Weekends are when the magic (and sales) happen!
- Extended periods of computer work
- Occasional lifting and carrying of office supplies or equipment may be required
- Performance of repetitive tasks
- Valid Driver’s License and access to a reliable vehicle
We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.
Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. All hiring decisions involve human review and oversight.
We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.
This position is available due to a new vacancy.
