ABOUT THE BRAND:
Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories - setting the standard for performance in the game of golf.
Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.
Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com
Essential Duties and Responsibilities
- Responsible for understanding the customer returns process (returns for credit & warranty process).
- Responsible for returns receipt and correct disposition of each return; i.e. return to stock, return to our Texas DC, scrap, etc…. MAB: would add to returns aspect given that this would be his/her primary function
- Responsible for ensuring a positive customer experience by ensuring correctness of customer orders.
- Packages deliveries with use of a routing guide that was set forth by the Key Account/Strategic/specialty customer.
- Must have working knowledge of order fulfillment specific to, but not limited to, inline pick & pack operations, out-of-line pick operations, bulk pick & pack opeations (i.e. strategic, discrete picking, two-step picking)
- Packs international orders and show the ability to create and properly adhere ASN labels and price tickets for specialty customers.
- Ability to pick and pack, golf ball orders, package sets orders, golf bags and other related shipments.
- Ability to process orders through manifest systems.
- Could be asked to train other employees in pick/pack areas.
- Will need to perform other distribution center tasks (example: making boxes, loading & unloading trucks, special projects and taking corrective action in triage).
- Performs material handling duties in any area assigned.
- Must correctly execute pick moves via RF to ensure correctness and accuracy of customer orders.
- Interacts with Inventory Control to report variances, and conduct variance research accordingly.
- Assist in cycle count process as directed.
- Responsible for ensuring compliance with material handling processes and procedures that drives inventory control compliance.
- Execution of material receipts and storage of all types (golf balls, sets, soft goods, shipping material etc.).
- Maintain storage locations on non-WMS environment (i.e. whs. 90, 95, ….).
- Maintain storage locations on WMS environment (whs.480)
- Maintain accurate inventory of daily shipping material.
- Assist with the delivery refusal process.
- Must use the SAP ERP System to identify the receipt of all materials coming into the company, assure that the quantities and quality of such materials are as ordered, and disburse materials to either storage locations. Unpacks and checks goods received against purchase orders or invoices, maintains records of received goods (using computer), rejecting unsatisfactory items where necessary.
- Ability to execute basic to moderate SAP transactions.
- Ability to run various shipping reports in SAP.
- Should be able to participate in special projects assigned including, 5s, Kaizen, and Continuous Improvement Process.
- Actively communicates with Canada DC Manager on any issues.
- Identifies safety issues by notifying the effected Material Handler, DC Coordinator and DC Manager.
- Works as part of a team to achieve common goals.
- Works in a safe and efficient manner adhering to all safety rules, procedures, and housekeeping standards.
- Maintains a level of attendance and punctuality that meets Company standards.
- Lifts heavy items (up to 60 pounds).
- Must be certified before use of heavy MHE (i.e. reach truck, order picker, forklift, etc…)
- Works overtime including weekends as needed, occasionally on short notice.
- May be asked to load freight onto trucks using power equipment.
- Responsible for ensuring that RF equipment and other MHE are in good working order and are properly maintained and stowed.
- Process customer returns, including auditing actual return vs approved Return Authorization, Quality Analysis for returned goods, transferring of goods to finished goods and transferring to inventory to our Carlsbad, CA and Roanoke, TX DC.
Knowledge, Skills and Abilities
- Ability to have good communication skills both verbal and written.
- Ability to have good organizational skills.
- Requires basic reading, writing, addition, subtraction, multiplication, division, and computer skills in English.
- Must have an understanding of the picking procedures and be able to pick deliveries with 100% accuracy.
- Ability to use a computer keyboard and RF device.
- Must be able to work as part of a team to achieve Distribution Center goals.
- Basic troubleshooting on day-to-day activities.
- Ability to use pallet jack.
- May be required to become certified with Industrial equipment.
Education and/or Experience
- High school graduate or GED preferred.
- Lift truck certification preferred.
- Experience in Distribution and Warehouse environment preferred.
- SAP experience preferred.
Physical Demands
- Able to work in an environment that may be hot, cold or dusty.
- Occasionally required to sit
- Regularly required to stand.
- Regularly required to bend and twist at the neck and waist.
- Occasionally required to squat, climb, kneel, or crawl
- Regularly required to use hands to finger to perform simple grasping.
- Regularly required to use hands to perform power grasping.
- Occasionally required to use hands for fine manipulation.
- Regularly required to push or pull.
- Frequently required to reach above shoulder level.
- Frequently required to reach below shoulder level.
- Able to bend and lift heavy items, up to 60 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
DE&I and EEOC:
Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
ARE YOU READY TO MAKE THE TURN? APPLY TODAY!
