Original job description
CFMWS – WHERE PURPOSE MEETS PASSION!
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE
As a Department Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You assist in the set-up of various departments ensuring shelves are stocked, and faced, and properly signed. You provide technical and professional guidance on sales and products and deal with customer concerns or complaints to ensure customer satisfaction. You assist with ordering products and price new inventory.
The Department Associate may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float.
This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.
Qualifications Needed
Education, Certifications and Licenses
An acceptable combination of education, training, and experience
Experience
In retail and convenience operations
In cash handling
In sales and merchandising
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership
Language Requirements
English Essential
Benefits Available
Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts provided through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
Other Information
Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).
This is an on-site position with an assigned work location.
START DATE
16 November 2026
INCLUSION AND ACCOMMODATION
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Ontario
More about this job
Responsibilities
Set up and maintain retail departments by stocking, facing, and signing shelves, assisting with product orders and pricing, and providing sales guidance. Serve customers and resolve concerns while operating point-of-sale and payment systems, maintaining a cash float, and supporting additional services such as dry cleaning, lottery, and postal services.
Requirements
The role requires an acceptable combination of education, training, and experience, with experience in retail and convenience operations, cash handling, and sales and merchandising. Key competencies include client focus, organizational knowledge, communication, innovation, teamwork, and leadership.
Skills
- Customer Service
- Retail Operations
- Cash Handling
- Sales
- Merchandising
- Product Guidance
- Inventory Ordering
- Pricing
- Point-Of-Sale Systems
- Debit And Credit Transactions
- Cash Float Management
- Communication
- Organization
- Teamwork
- Client Focus
- Problem Resolution
Benefits
- Healthcare Spending Account
- Virtual Care (Telemedicine)
- Employee And Family Assistance Program
- Mental Health Support
- Paid And Unpaid Leave
- Vacation Pay
- Family-Related Leave
- Personal Days
- Defined Benefit Pension Plan
- Group Savings Plans
- Tuition Reimbursement
- Online Learning Opportunities
- LinkedIn Learning Subscription
- Second Language Training
- CF One Member Appreciation Discounts
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Sales
Keywords
- Retail Services
- Convenience Operations
- Cash Handling
- Sales
- Merchandising
- Customer Satisfaction
- Customer Concerns
- Product Guidance
- Inventory Ordering
- Product Pricing
- Shelf Stocking
- Product Facing
- Product Signage
- Point-Of-Sale Systems
- Debit And Credit Machine
- Cash Float
- Dry Cleaning
- Lottery Services
- Postal Services
- Client Focus
- Organizational Knowledge
- Communication
- Innovation
- Teamwork
- Leadership
- Canadian Armed Forces
