At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Front Desk Clerk manages room assignments, reservations, and guest registrations while handling inquiries and complaints. They are also responsible for processing payments, managing guest accounts, and operating electronic key and payment systems.
Requirements
Candidates must have a High School Diploma and experience with hotel reservation systems, cash handling, and customer service. Essential competencies include strong communication, teamwork, and a client-focused approach.
Working hours
40 hours per week
Skills
- Hotel reservations systems
- Cash handling
- Phone systems
- Customer service
- Client focus
- Organizational knowledge
- Communication
- Innovation
- Teamwork
- Leadership
- Guest registration
- Inventory management
- Payment processing
Benefits
- Healthcare spending account
- Virtual care (telemedicine)
- Employee and Family Assistance Program
- Mental health support
- Paid/unpaid leave
- Vacation pay
- Family related leave
- Personal days
- Defined Benefit Pension Plan
- Group Savings Plans
- Tuition Reimbursement Program
- Online learning opportunities
- LinkedIn Learning subscription
- Second language training
- CF One Member Appreciation discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Government & Public Sector
Keywords
- Front Desk
- Hotel Operations
- Guest Services
- Reservations
- Cash Register
- Debit and Credit Systems
- Electronic Door Keys
- Hospitality
- Administrative
- Canadian Armed Forces
- Customer Relations
- Room Assignments
- Guest Accounts
Original job description
CFMWS – WHERE PURPOSE MEETS PASSION!
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE
With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through, while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.
Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintain an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. They compile and check daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.
Qualifications Needed
Education, Certifications and Licenses
High School Diploma
Experience
Experience in hotel reservations systems
Experience in cash handling
Experience in phone systems
Experience in providing customer service
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
Language Requirements
English Essential
Benefits Available
Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts provided through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
Other Information
This is an on-site position with an assigned work location.
START DATE
September 2026
INCLUSION AND ACCOMMODATION
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Ontario
