SOCIAL MEDIA AND CONTENT SPECIALIST - TORONTO

Canadian Hearing Services (CHS) has an opening for a Social Media and Content Specialist, based in Toronto. Reporting to the Manager, Communications, the Social Media and Content Specialist is responsible for content creation, including social media planning, and delivery, as well as developing, analyzing, and delivering on campaign metrics. This role supports the values and strategic direction of the organization by enhancing Canadian Hearing Services’ reach, maximizing positive public engagement and brand awareness through multiple marketing and communication channels.

This is a permanent, full-time unionized position working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is for an existing vacancy.

The ideal candidate will have a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism or a related discipline. Digital Marketing certificate is an asset, along with a minimum of 3 years’ related work experience in content creation with social media engagement. Demonstrated experience in developing content marketing and communication materials. A strong understanding of social media channels, platform management, and social media assets. Experience delivering relevant social media metrics reporting, including analyzing and providing insights on improving results on those metrics, and executing appropriate strategies and making recommendations at a high level. Experience delivering relevant social media metrics reporting, including analyzing and providing insights on improving results on those metrics, and executing appropriate strategies and making recommendations at a high level. Knowledge and understanding of social media platforms and best practices, with a passion for staying current on communications, social media, and content marketing trends, insights, topics and best practices, and putting them in real-time practice. Knowledge and experience with social media listening tools (Meltwater an asset) and paid social media advertising. Strong understanding of social media channels, platform management, and social media assets. Proficient in Google Analytics (or equivalents). Proficient in Microsoft Office Suite.

We are also looking for an enthusiastic individual with excellent verbal and written communication skills, combined with strong organizational and interpersonal skills. A sense of urgency is required, as well as the ability to handle a pressurized environment and manage a varied workload with competing priorities and deadlines.

CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 86-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada, making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE:  Internal – October 26, 2026 - External - Until Filled

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.