Unit | Department: Strategy and Partnerships | Membership & Engagement
Reports to: Director, Membership
Type: Permanent | Full-Time | 1 Vacancy
Location: Ottawa ON (Hybrid) or Toronto ON (Hybrid) or Ontario CA (Remote) or Quebec CA (Remote)
Salary: $113,200 to $141,500
What makes you a great fit for this role?
You are a seasoned membership strategy professional who knows how to turn member data, market insights, and organizational priorities into meaningful growth strategies. You bring a member-centric perspective, strong strategic judgement, and the ability to lead complex initiatives across teams.
You are equally comfortable shaping long-term direction, advising senior leaders, and translating insights into practical recommendations that strengthen acquisition, engagement, retention, and long-term member value.
We Have:
- Colleagues committed to meaningful work
- Leaders that have your back
- An enterprise that embraces change
- The tools to do your job
- An unmatched employee experience
- Wellness initiatives that’ll make your jaw drop
You Have:
- Developed and implemented membership, customer, partnership, or engagement strategies that supported organizational growth, retention, and long-term value.
- Led membership initiatives focused on acquisition, onboarding, engagement, renewal, retention, or recognition across different segments and career stages.
- Used member, customer, and market data to identify trends, assess risks and opportunities, and translate insights into actionable strategic recommendations.
- Led complex cross-functional projects from planning through implementation, evaluation, and continuous improvement.
- Developed member or customer segmentation approaches, lifecycle strategies, journey maps, experience improvements, or value propositions.
- Built trusted relationships and influenced decision-making across diverse internal teams, leaders, subject matter experts, partners, and external stakeholders.
- Prepared executive briefings, business cases, reports, and presentations that translated complex information into clear recommendations.
And this is totally you:
- Strategic and forward-thinking
- Member-centric and insight-driven
- Influential and highly collaborative
- Results-focused and improvement-oriented
Does this sound like your next opportunity? We hope you apply!
The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) are committed to accommodating employees with disabilities, accessibility needs, and other protected human rights characteristics, to the point of undue hardship. Any candidate requiring accommodation is encouraged to make their needs known.
Reconciliation, equity, diversity, and inclusion are key priorities, and the CMA enterprise actively strives to build a culture where all employees can be their authentic selves and are valued for their diverse personal experiences and perspectives. We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.
We have listed a salary range that reflects where we expect to hire for this role, but your actual salary may be higher, in consideration of unique experience and background. If you move forward in the process, you willl have the opportunity to discuss your candidacy and specific skills with a recruiter and to address any questions you may have.
The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) has hybrid as well as remote workers across Quebec and Ontario. The Enterprise works in partnership with stakeholders and counterparts nationally across Canada. Due to the nature of the work performed for this position, the incumbent is required to communicate with colleagues in Quebec, Ontario and/or other provinces in English. Proficiency in French is an asset, but not a requirement of this role.
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Conseillère ou conseiller stratégique, Adhésions *cliquez sur le lien pour une description complète en français.
