Mobile Crisis Worker – Toronto Community Crisis Services (Full Time, 4 Months Contract)
The Role and Opportunity
The Canadian Mental Health Association (CMHA) – Toronto is looking for a Mobile Crisis Worker for the Toronto Community Crisis Service (TCCS). This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto. This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The TCCS is governed in partnership with a Collaborative which includes the following organizations:
- Addiction Services Central Ontario
- Black Creek Community Health Centre
- Black Health Alliance
- Canadian Mental Health Association Toronto
- Caribbean African Canadian Social Services
- Jane Finch Centre
- Rexdale Community Health Centre
- Yorktown Family Services
The Mobile Crisis Worker will be part of a multi-disciplinary Mobile Crisis Response Team, providing crisis response 24 hours a day, 7 days a week. This team may include nurses, peer specialists, mental health clinicians, and concurrent disorders specialists.
Hourly Rate: $32.30 – $35.39 + 4% in lieu of vacation
Hours of Work: 37.5 per week (6:45am to 7pm or 6:45pm to 7am on a rotational basis)
Location: 700 Lawrence Ave. W, Suite 326 and in the community
About CMHA Toronto
CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.
Responsibilities
This role will draw on experience in crisis assessment and intervention, de-escalation, harm reduction, suicide prevention, anti-oppressive practice, client-centered and recovery-oriented care, trauma-informed care, and culturally responsive care to support individuals and families in crisis in the northwest area of Toronto. Reporting to the Senior Manager, the Mobile Crisis Worker will work in alignment with CMHA’s mission and strategic directions.
The Mobile Crisis Worker will exercise sound judgment in using de-escalation strategies, conducting suicide and risk assessments, and developing immediate and longer-term safety and support plans. They will work collaboratively with the individual, their family, and other service providers to ensure access to appropriate community resources.
In addition, the Mobile Crisis Worker will participate in community outreach, liaise with key stakeholders and partners, and maintain trusting, respectful, and collaborative relationships with clients, families, colleagues, referral sources, and the public.
The Mobile Crisis Worker will also be responsible for maintaining accurate and timely clinical and non-clinical documentation and actively contributing to the development, implementation, and evaluation of the Northwest Toronto Community Crisis Service through meetings, training, strategic planning, and evaluation initiatives.
Experience & Education Required
- Undergraduate degree or diploma in Social Services (or equivalent).
- Minimum two years of experience in community mental health and addictions, either through work or lived experience.
- Strong knowledge of clinical and crisis assessments, concurrent disorders, homelessness, crisis intervention strategies, Trauma-Informed Care, and strengths-based service models.
- Understanding of client-centred and recovery-oriented approaches.
- Knowledge of systemic and structural factors (SDoMH) that impact Black, Indigenous, racialized, and LGBTQ2S+ communities, and the intersectionality of systemic barriers and social determinants of health.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively as part of an interdisciplinary team.
- Proficiency in Microsoft Office applications.
- Availability to work shifts, including overnights, weekends, and holidays.
- Fluency in a second language and experience working with diverse communities are assets.
- A valid Driver’s Licence is required.
Why Choose CMHA Toronto?
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
Our benefits include:
- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
- Work-life balance and flexibility – to ensure you have time for the things that matter to you
- Work with like-minded, passionate individuals and make an impact on mental health service delivery
- Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference
CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace - it feels like a family.
As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.
To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.
Important Disclosure:
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.
This posting is for an existing vacancy.
CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.
