Canadian Prairie Transport is a transportation services provider specialized in delivering dry and temp. controlled shipments. We provide full truckload and less than truckload services throughout Canada and the USA.
We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
As the Operations Supervisor, you will be the bridge between our drivers, dispatch team, and upper management. You will oversee a workforce of approximately long-haul drivers and office staff, ensuring our TMS systems are utilized to their full potential and our freight movements remain seamless.
Job responsibilities:
- Direct management and coaching of drivers and dispatch/office team.
- Manage cross-border long-haul operations, with a heavy focus on refrigerated and dry van business.
- Establish and conduct regular performance evaluations for both office staff (on workflow accuracy) and drivers (on safety, reliability, and efficiency)
- Design and implement robust systems for the "smooth flow of information" between drivers, dispatch, and accounting to eliminate bottlenecks.
- Assisting LC' s in booking loads and reloads through prospecting and new business development .
- Assisting planners in managing available equipment and drivers.
- Proactively maintain and strengthen relationships with key accounts, ensuring that the "Canadian Prairie" level of service is consistently met.
- Ensure the TMS system is updated in a timely and accurate manner by all staff.
- Evaluate changes in market conditions and negotiate best purchase price while assessing all angles of the situation
- Handle customer communications regarding fuel surcharges and pricing adjustments while maintaining professional, long-term partnerships.
Desired Skills and Experience :
- 5+ years in transportation operations, specifically with long-haul and/or refrigerated freight.
- Proven track record managing large, remote teams (drivers) and an office-based dispatch environment.
- Sound analytical and critical thinking skills
- Exceptional negotiation, decision making and organizational skills
- Strong customer service and relationship-building skills
- The ability to thrive in a fast-pace, deadline-oriented environment
- The ideal candidate will be an independent self-starter with excellent problem solving skills, who also can work as a team when needed.
- Excellent English verbal and written communication skills
What we offer:
- Healthy and friendly work environment.
- Competitive pay package based on performance and experience.
- Extended Health care and Dental Benefits.
- A great learning experience and opportunity to excel in your career.
Benefits:
