What You'll Do
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth across retail and fleet/commercial Auto Service channels. The Manager, Auto Service Operations will ensure that proper objectives and goals are established, facilitate and drive the team to meet key deliverables, and provide support and insights to Dealers by implementing strategies that effectively manage change, minimize resistance, and ensure smooth execution. This role will also manage the Fleet/Commercial business for CT Auto Service by supporting program development, partner execution, operational readiness, performance tracking, and continuous improvement across the Dealer network. The successful candidate will demonstrate behaviours aligned to Canadian Tire’s values by being driven to deliver results, courageous in challenging the status quo and making informed decisions, and united in how they collaborate across teams, Dealers, and partners. This role requires a highly organized individual with strong leadership and influencing skills, the ability to communicate effectively, and a proven track record for delivering quality results.
- Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales and store profitability
- Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
- Develop and support strategies that improve overall Auto Service performance, including sales growth, service retention, operational consistency, and customer experience across all business channels
- Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements, resolve operational barriers, and ensure consistent execution of key Auto Service initiatives
- Monitor operational and business performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations for Dealers and Corporate stakeholders
- Analyze data to make informed decisions, and implement strategies to improve efficiency and productivity
- Prepare and deliver presentations to senior management and stakeholders
- Actively oversee multiple work streams and phases of various projects
- Provide clear, actionable, and timely feedback to allow stakeholders to make better decisions
- Motivate and inspire the team, delegate tasks effectively, and provide guidance and support when needed
- Develop clear communication plans to inform Dealers and their teams of key Auto Service priorities
- Identify problems, analyze them critically, and develop effective solutions
- Track the progress of key operational initiatives, measuring their effectiveness, and adjusting as needed to achieve desired outcomes
- Ensure cross functional alignment and impact is understood and considered with all decisions
- Encourage innovation, foster a culture of learning, and proactively seek opportunities to optimize processes and enhance operational performance
- Demonstrate being driven by proactively identifying opportunities, taking ownership of outcomes, and maintaining focus on priorities that improve customer experience, Dealer profitability, and operational performance
- Demonstrate being courageous by respectfully challenging existing ways of working, making fact-based recommendations, surfacing risks early, and leading through ambiguity and change
- Demonstrate being united by building trusted relationships, aligning stakeholders around shared goals, and creating clear communication pathways across Corporate teams, Dealers, stores, and fleet/commercial partners
- Develop strategies to mitigate risk, ensuring minimal disruption to Auto Service operations
- Maintain and encourage open lines of communication between groups/team members via positive relationship management
- Promote a culture of continuous improvement by gathering feedback from employees and stakeholders, analyzing lessons learned, and applying best practices for future initiatives
- Act as key contact and SME for Auto Service Support
- Travel may be required periodically to Canadian Tire stores across Canada
What You Bring
- Post-secondary education in business or related area- minimum of 5 years progressive management experience.
- Minimum of 5 years of corporate experience
- A deep understanding of business principles, financial management, and operational metrics
- Motivated, self-starter with the ability to function in an environment with a high level of ambiguity and change.
- Highly organized and exceptional attention to detail and accuracy; Juggling multiple priorities and projects simultaneously
- Possessing strong understanding of Canadian Tire operations is an asset. Excellent interpersonal skills with a passion for automotive and a desire to collaborate, influence and work with a variety of entrepreneurial Dealers
- Experience managing and supporting vendor, partner, and B2B relationships, including the ability to balance business requirements, store execution, stakeholder alignment, and customer experience
- Proven ability to develop effective cross-organization relationships, collaborating and communicating across businesses
- Demonstrated ability to lead the development and execution of business strategies and initiatives that achieve financial performance and operational targets
- Strong leadership with the attention for detail and a readiness to continually look for ways to improve operations
- Strong facilitation and presentation skills
- Ability to manage multiple projects in tandem and adhere to various deadlines
- Excellent communication skills with an ability to interact with multiple stakeholder groups across the organization at various levels, and confidence representing the team in various forums/committees
- Demonstrated analytical, strategic thinking, and problem-solving skills
- Proven ability to strive for continuous improvement through constantly challenging the status quo
- Consistently models Canadian Tire’s values by showing drive for results, courage to lead change, and a united approach to collaboration, communication, and stakeholder alignment.
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $79,000 – $131,000 CAD.
Our typical
hiring range is between $110,000 and $120,000 CAD. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
