The Lead Technician will perform residential and commercial garage door installations and repairs while providing technical guidance to the Sudbury field team. They are responsible for maintaining high service standards, meeting performance KPIs, and acting as a liaison between field staff and supervisors.

Requirements

Candidates must have a minimum of 3 years of garage door industry experience with strong mechanical and troubleshooting skills. A valid driver's license with a clean record and the ability to work in a physically demanding environment are required.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Garage door installation
Garage door repair
Technical troubleshooting
Field leadership
Customer service
Sales
Mechanical aptitude
ServiceTitan
Preventative maintenance
Problem solving
Team coaching
Safety compliance
Commercial door systems
Residential door systems

Benefits

Performance-based earning opportunities
Overtime opportunities
Comprehensive benefits plan
Company pension plan
Professionally equipped company vehicle
Ongoing technical, customer service, sales, and leadership development

Minimum pay

93600

Maximum pay

147800

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Garage Door Technician
ServiceTitan
Installation
Repair
Mechanical Aptitude
Field Leadership
KPIs
Residential
Commercial
Rolling Steel Doors
High-speed Doors
Underground Parking Gates
Customer Experience
Sales
Safety Regulations
Troubleshooting
Construction
Trades

Original job description

About Canadoor

Canadoor Garage Doors is one of Ontario’s leading garage door service and installation providers. We pride ourselves on craftsmanship, reliability, professionalism, and teamwork. Every role contributes to building a company where people grow, take ownership of their results, and customers are genuinely cared for.

Why This Role Exists

The Lead Garage Door Technician role exists to deliver high-quality residential and commercial service and installations while providing an exceptional customer experience and acting as the Lead Technician for Canadoor’s Sudbury field team.

This is a senior technical and field leadership role for someone who can work independently, solve problems, confidently guide customers toward the right solutions, support other Technicians, and help maintain Canadoor’s standards in the Sudbury market.

As the Lead Technician in Sudbury, you’ll also act as an important connection between the Sudbury field team and Canadoor’s Field Supervisors, communicating issues, identifying concerns, and helping ensure problems are addressed quickly and effectively.

What You’ll Do

Act as the Lead Technician for Canadoor’s Sudbury field team
Independently complete residential and commercial garage door service, repairs, and installations
Diagnose garage door, operator, and related equipment issues and determine appropriate solutions
Install and service garage doors, openers, springs, cables, hardware, and accessories
Work with commercial door systems and related equipment
Provide customers with clear options and recommendations based on their needs
Follow Canadoor’s 5-Star Service & Sales Process on every customer interaction
Identify legitimate sales opportunities and confidently communicate the value of recommended solutions
Meet established technical, customer service, sales, and performance KPIs
Provide day-to-day technical guidance and support to Sudbury Technicians and Apprentices when required
Lead by example in workmanship, professionalism, safety, customer service, and accountability
Liaise with Canadoor’s Field Supervisors regarding technical, operational, customer, safety, or team issues that require additional support or escalation
Proactively communicate field concerns and help identify solutions before issues become larger problems
Support Field Supervisors in maintaining consistent Canadoor standards across the Sudbury field team
Complete work orders and track time and job information accurately using ServiceTitan
Maintain a clean, organized, stocked, and professional company vehicle
Communicate effectively with Dispatch and the office throughout the day
Follow all safety regulations, company policies, and traffic laws
Take ownership of each job from arrival through successful completion

Who You Are

An experienced garage door professional who takes pride in doing the job right
A natural field leader who is comfortable being the go-to Technician in Sudbury
Reliable and accountable - you follow through and take ownership of your results
Self-motivated and able to work independently without constant supervision
A strong problem-solver who can confidently diagnose technical issues
Someone who recognizes when an issue needs to be escalated and communicates it quickly and clearly
Customer-focused and comfortable explaining options and making recommendations
Comfortable with sales and being accountable to performance KPIs
Professional in how you communicate, work, and represent the company
Team-oriented and willing to coach, support, and help others succeed
Coachable and committed to continuing to improve, regardless of experience
Someone who leads by example and helps raise the standard around them

Qualifications

Minimum 3 years of garage door industry experience required
Strong residential and/or commercial garage door service and installation experience
Ability to independently diagnose and repair garage door systems
Experience installing and servicing garage doors and operators
Strong mechanical aptitude and troubleshooting skills
Experience with rolling steel doors, high-speed doors, underground parking gates, sliding aluminum doors, commercial operators, or related systems is a strong asset
Demonstrated ability to lead by example and support less-experienced team members
Strong communication skills and ability to effectively communicate field issues to supervisors
Strong customer service skills
Comfortable recommending and selling solutions to customers
Valid driver’s license with a clean driving record
Comfortable working with hand and power tools and working on ladders
Ability to work safely in a physically demanding environment

What Success Looks Like

You independently complete high-quality service and installation work while consistently providing a 5-Star customer experience. You diagnose problems accurately, communicate solutions clearly, complete work efficiently, and take ownership of the customer experience from beginning to end.

As the Lead Technician in Sudbury, you are a trusted field resource for the local team. You help other Technicians solve problems, lead by example, identify issues early, and maintain strong communication with Canadoor’s Field Supervisors when additional support, direction, or escalation is required.

You consistently meet technical, customer service, sales, and performance KPIs while helping strengthen the overall performance, professionalism, and accountability of the Sudbury field team.

What We Offer

Performance-based earning opportunities that reward strong results
Overtime opportunities
Comprehensive benefits plan
Company pension plan
Consistent, stable full-time work
Professionally equipped company vehicle
Ongoing technical, customer service, sales, and leadership development
Supportive, team-first culture
Opportunity to play a key leadership role within Canadoor’s Sudbury operation
Continued career and leadership growth opportunities as Canadoor expands

Compensation

$93,600–$147,800 annually through hourly and performance pay.

This role is designed to reward performance. In addition to hourly compensation, Technicians have the opportunity to increase their earnings through performance pay tied to results.

There is a significant customer service, sales, and KPI component to this position. Technicians who combine strong technical performance with exceptional customer service, effective communication, leadership, and consistent achievement of performance expectations have the opportunity to earn toward the top of the compensation range.

Vacancy Status

This posting is for an existing vacancy within the Canadoor Team in Sudbury.

Artificial Intelligence Disclosure

Canadoor may use technology, including artificial intelligence tools, to assist in screening applications during the hiring process.

Equal Opportunity Statement

Canadoor Garage Doors is committed to creating an inclusive and respectful workplace.

We welcome applicants from all backgrounds and experiences and evaluate candidates based on qualifications, skills, experience, and alignment with our values.

How To Apply

If you’re an experienced Garage Door Technician who is ready to take on a lead role, takes pride in your work, enjoys helping others succeed, and wants the opportunity to be rewarded for strong performance, we want to hear from you!

Please apply with your resume outlining your garage door service, installation, and leadership experience.

We appreciate all applicants, but only those selected for an interview will be contacted.

Apply by Oct 16, 2026

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