Jobs in Vaughan, ON and nearby (92,787 jobs)

Jobs within 25 km of Vaughan, ON, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

92,787 listings · 10,525 employers Counted Nov 10, 2026. How we count

About these jobs

Employers hiring include Husky Technologies (2,166 listings), Loblaw Companies Limited (1,581 listings), Shoppers Drug Mart (1,433 listings).

Common roles: Software engineer, Project manager, Retail sales associate.

14,375 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / year	85,000.00	7,978
CAD / hour	27.00	5,905
USD / year	158,000.00	73
CAD / month	4,500.00	37
CAD / week	1,650.00	32
CAD / day	101.00	17

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 27% hybrid, 72% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Vaughan, ON and nearby

Within 25 km

Group jobs by employerEmail me new jobs Save this search

Added 13 mins ago
CL
Senior UX Engineer, Enterprise Applications
Charger Logistics Inc.
Brampton, ON
- Full-time
Added 13 mins ago
CL
Senior UX Designer & Researcher, Enterprise Applications
Charger Logistics Inc.
Brampton, ON
- Full-time
Added 13 mins ago
AI
Senior Backend Engineer – Java, Kotlin, Springboot, Node.JS
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Toronto, ON
- Full-time
Added 13 mins ago
S
PKI DigiCert Consultant
Systematix
Toronto, ON
- $100 to $120 CAD / hour
- Contract
This is a short-term consulting assignment, 4 weeks to start with possible extensions; onsite 3 days per week in downtown Toronto · Ability to work onsite in Toronto three days per week
Added 13 mins ago
S
Technical Specialist
Swoon
Toronto, ON
- Contract
Added 13 mins ago
LI
Senior Salesforce Developer
LanceSoft, Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Added 13 mins ago
VS
Test Automation Specialist
vTech Solution Canada
Toronto, ON
- Contract
Added 13 mins ago
IA
Windows Engineer II
IT Accel, Inc.
Toronto, ON
- Full-time
Added 13 mins ago
IG
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Toronto, ON
- Full-time
Added 13 mins ago
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Senior Backend Engineer - Kotlin
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Toronto, ON
- Contract
Added 13 mins ago
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Toronto, ON
- $40 to $45 CAD / hour
- Contract
Added 13 mins ago
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Salesforce Senior FSC Developer / Technical Lead
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Toronto, ON
- Contract
Added 13 mins ago
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Senior Data Engineer
Rivago Infotech Inc
Toronto, ON
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Added 13 mins ago
IR
Corporate Lawyer
Impact Recruitment
Toronto, ON
- Full-time
Added 13 mins ago
M
Marketing Operations Coordinator
Methapharm
Toronto, ON
- Full-time
Added 13 mins ago
CL
Quality Assurance Automation Engineer
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Toronto, ON
- Contract
Added 13 mins ago
E3
Corporate Counsel
Environmental 360 Solutions
Aurora, ON
- Full-time
Added 13 mins ago
CE
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
- Full-time
Added 13 mins ago
TT
Retail Store Coordinator Full Time Winners - Woodbridge
The TJX Companies, Inc.
Woodbridge, ON
- Full-time
Added 13 mins ago
IF
meat department manager - retail
Iqbal Foods
Toronto, ON
- Full-time
Added 13 mins ago
NS
Senior Engineer
Nexus Systems Group
Toronto, ON
- Contract
Added 13 mins ago
K
Data Solutions Consultant
Klick
Toronto, ON
- Full-time
Added 13 mins ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Added 13 mins ago
TL
Grants Manager
The Law Foundation of Ontario
Toronto, ON
- Contract
Added 13 mins ago
C
Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON
- Contract

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Jobs in Vaughan, ON and nearby