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Added 12 days ago
CS
Team/VIP Attendant
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 13 days ago
CS
Patch Bay Coordinator
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 22 days ago
CS
Post-Event Housekeeper
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 28 days ago
CS
Event Security
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Applicants must possess (or be in the process of obtaining) a valid security license and be available for a two-day mandatory training session · Must possess a valid Security License
Added 1 month ago
CS
Conversions
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 1 month ago
CS
Premium Supervisor
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Must have flexible availability including evenings, weekends, and holidays
Added 1 month ago
CS
Catering Server
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 2 months ago
CS
Alcohol Tray Hawker
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Added 2 months ago
CS
In-Seat Runner
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 2 months ago
CS
In-Seat Server
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Hospitality Supervisor - Quick Service
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Conversions Crew Leader
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Added 3 months ago
CS
Concierge - Premium Member Experience
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s · Must have directly related experience in a premium capacity
Added 3 months ago
CS
Club Concierge
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Apprentice Cook
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Cook
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Chef de Partie
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Lead Cook
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Event Parking Supervisor
Canucks Sports & Entertainment
Vancouver, British Columbia
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 3 months ago
CS
Technician III (General Maintenance Worker)
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Added 3 months ago
CS
Ticket Centre Representative
Canucks Sports & Entertainment
Vancouver, British Columbia
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 2 months ago
CS
Warehouse Supervisor
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
Must have a valid BC Driver's License
Added 4 months ago
CS
Quick Service Attendant
Canucks Sports & Entertainment
Vancouver, British Columbia
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 4 months ago
CS
Quick Service Cook
Canucks Sports & Entertainment
Vancouver, British Columbia
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Added 4 months ago
CS
Premium Server
Canucks Sports & Entertainment
Vancouver, British Columbia
- Part-time
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining

Canucks Sports & Entertainment

Premium Supervisor

Vancouver, BC, V6B 6G1, Canada

Part-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: Minimum 2 years of leadership or supervisory experience in hospitality, food and beverage, fine dining, premium hospitality, hotels, or a related service industry.
Posting language: English
Posted: Sep 23, 2026

Original job description

Classification: Premium Supervisor

Department: Hospitality

Reports to: Manager, Premium

Employment Type: Hourly, Event-Based

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

We are looking for energetic, service-focused leaders to join our Premium Service team. If you thrive in a fast-paced environment, enjoy leading people, and are passionate about creating memorable guest experiences, we'd love to hear from you.

POSITION SUMMARY:

The Premium Supervisor plays a key leadership role during our event operation in delivering a world-class hospitality experience within Rogers Arena's premium spaces, including Suites, Clubs, and other exclusive hospitality areas.

You will lead and develop event staff, foster a culture of accountability and teamwork, and ensure exceptional food and beverage service standards are consistently executed. The ideal candidate is a confident leader who can motivate teams, resolve challenges proactively, and create an outstanding experience for every guest.

KEY RESPONSIBILITES:

Lead, motivate, and support a team of premium service staff during events.
Provide real-time coaching, guidance, and recognition to promote exceptional performance.
Foster a positive, inclusive, and high-performing team culture.
Support onboarding, training, and ongoing development of team members.
Promote workplace safety, professionalism, and compliance with company policies and procedures.

Guest Experience & Service Excellence:

Deliver and uphold premium hospitality and service standards.
Ensure guests receive timely, attentive, and personalized service throughout the event.
Act as a primary point of escalation for guest concerns and service recovery situations.
Build positive relationships with suite holders, premium members, and guests.
Proactively identify opportunities to enhance the overall guest experience.

Operations & Execution:

Oversee pre-event, event, and post-event operations within assigned premium areas.
Ensure food and beverage presentation, cleanliness, and service standards are maintained.
Collaborate with culinary, warehouse, operations, and guest experience teams to ensure seamless event execution.
Monitor staffing levels, workflow, and service delivery throughout events.
Complete event reports, incident documentation, and other administrative responsibilities as required.
Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Minimum 2 years of leadership or supervisory experience in hospitality, food and beverage, fine dining, premium hospitality, hotels, or a related service industry.
Proven ability to lead teams and deliver exceptional guest experiences in a fast-paced environment.
Strong communication, interpersonal, and conflict-resolution skills.
Demonstrated ability to coach, motivate, and develop employees.
Strong decision-making and problem-solving capabilities.
Ability to remain calm, professional, and solution-oriented under pressure.
Basic proficiency with Microsoft Office, including Word and Excel.
Valid Serving It Right certification.
Must have flexible availability including evenings, weekends, and holidays
Commitment to working Vancouver Canucks home games and other assigned events

PHYSICAL REQUIREMENTS:

Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
Ability to safely lift and carry up to 35 lbs.
Ability to work in a fast-paced, high-volume event environment.

Help create memorable experiences for our fans and guests while being part of the excitement at Rogers Arena.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Premium Supervisor leads and develops event staff to deliver world-class hospitality experiences within Rogers Arena's premium spaces. They are responsible for overseeing event operations, ensuring service standards, and acting as a primary point of escalation for guest concerns.

Requirements

Candidates must have at least 2 years of leadership experience in hospitality or a related service industry. A valid Serving It Right certification and the ability to work flexible hours, including evenings and weekends, are required.

Skills

Leadership
Hospitality Management
Team Motivation
Conflict Resolution
Guest Experience
Service Recovery
Staff Training
Communication
Problem Solving
Microsoft Office
Event Operations
Food And Beverage Standards
Coaching
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Premium Service
Event Staff
Leadership
Supervisory
Food And Beverage
Guest Experience
Rogers Arena
Serving It Right
Microsoft Office
Operations
Team Management
Conflict Resolution
Coaching
Event Management
Customer Service

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