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Added 28 days ago
Quality Engineer - Corrective Action Requests / Demandes d'actions correctives
Capgemini
Montreal, QC
Added 28 days ago
Java Developer
Capgemini
Montreal, QC
Added 28 days ago
Business Analyst
Capgemini
Toronto, ON
Added 28 days ago
Angular or React Full Stack Developer - onsite Mississauga CA
Capgemini
Mississauga, ON
Added 28 days ago
Java Delivery Manager
Capgemini
Montreal, QC
Added 28 days ago
C
Ingénieur structure (DTA) / DTA Stress Engineer
Capgemini
Montreal, QC
- $100,200 to $125,747 CAD / year
Lieu- Mirabel Québec 3 jours au bureau
Added 28 days ago
Gestionnaire de projet aérospatial bilingue / Bilingual Aerospace Project Manager
Capgemini
Montreal, QC
Lieu : Mirabel, QC – 3 jours par semaine sur site (mode hybride) · Disponibilité pour travailler à Mirabel trois (3) jours par semaine
Added 28 days ago
Market Unit Leader - Director
Capgemini
Toronto, ON
Added 28 days ago
Gestionnaire de projet aérospatial bilingue / Bilingual Aerospace Project Manager
Capgemini
Montreal, QC
Lieu : Mirabel, QC – 3 jours par semaine sur site (mode hybride) · Disponibilité pour travailler à Mirabel trois (3) jours par semaine
Added 28 days ago
C
Air Systems Integrator
Capgemini
Montreal, QC
- $102,884 to $125,747 CAD / year
Lieu : Mirabel (mode hybride – 3 jours par semaine en présentiel)
Added 28 days ago
Java Developer
Capgemini
Montreal, QC
Added 28 days ago
C
Industrial Production Project engineer
Capgemini
Montreal, QC
- $44,951 to $98,074 CAD / year
Added 28 days ago
Data Engineer
Capgemini
Mississauga, ON
Added 28 days ago
C
Air System Integrator
Capgemini
Montreal, QC
- $91,452 to $114,316 CAD / year
Lieu : Mirabel (mode hybride – 3 jours par semaine en présentiel)
Added 28 days ago
C
Agent(e) junior de la chaîne d'approvisionnement /Junior Supply Chain Officer
Capgemini
Montreal, QC
- $63,277 to $77,330 CAD / year
Added 28 days ago
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini
Montreal, QC
Lieu - Mirabel (hybride 3 - jours par semaine)
Added 28 days ago
C
Lead de design et conception - Aérospatiale / Aerospace Design Lead
Capgemini
Montreal, QC
- $102,910 to $136,501 CAD / year
Lieu: Mirabel (mode hybride, 3 jours par semaine)
Added 28 days ago
C
Intégrateur(trice) de systèmes de propulsion / Propulsion System Integrator
Capgemini
Montreal, QC
- $81,728 to $98,074 CAD / year
Added 28 days ago
Principal Strategic Deal Maker
Capgemini
Mississauga, ON
Added 29 days ago
C
Service Delivery Director
Capgemini
Toronto, ON
- $143,629 to $236,600 CAD / year
- Full-time
Added 1 month ago
Full Stack Python and React Senior Developer
Capgemini
Montreal, QC
Added 1 month ago
Duck Creek Developer
Capgemini
Toronto, ON
Added 1 month ago
Senior Data Warehouse Engineer
Capgemini
Montreal, QC
Added 1 month ago
Dot Net Full Stack
Capgemini
Mississauga, ON
Added 1 month ago
SAP S/4HANA Enterprise Architect
Capgemini
Mississauga, ON

Capgemini

Service Delivery Director

Toronto, ON, Canada

$143,629 to $236,600 CAD / year · Full-time

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Job details

Pay: $143,629 to $236,600 CAD / year
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Key Responsibilities

Lead strategic and day-to-day client relationships, ensuring high levels of customer satisfaction and account stability.
Serve as the senior escalation point for service delivery, operational, and contractual issues.
Drive service excellence through SLA management, governance, risk mitigation, and continuous improvement initiatives.
Partner with delivery, operations, commercial, and legal teams to achieve contractual and business objectives.
Own financial performance, including revenue growth, margin management, forecasting, billing, and cost control.
Oversee demand management, capacity planning, and delivery readiness across the account.
Identify and support account expansion opportunities while building strong executive-level client relationships.

Required Experience & Skills

Extensive experience managing IT Infrastructure Services delivery for enterprise clients.
Proven leadership in Service Delivery Management with responsibility for client satisfaction and operational performance.
Strong financial acumen with experience managing P&L, revenue, margins, forecasting, and financial governance.
Deep understanding of ITIL-based service management practices and governance frameworks.
Excellent stakeholder management, executive communication, negotiation, and escalation management skills.
Experience leading cross-functional and geographically distributed teams.
Demonstrated ability to drive business growth, service improvements, and strategic client partnerships.

Key Success Measures

Achievement of SLA, KPI, and contractual compliance targets.
High client satisfaction and strong executive stakeholder relationships.
Revenue growth and achievement of margin and profitability goals.
Effective cost management and financial governance.
Successful delivery of service improvement and transformation initiatives.
Accurate reporting, forecasting, and operational governance.
Growth of existing business through upselling, expansion, and new opportunities.

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More about this job

Responsibilities

Lead strategic client relationships and oversee service delivery, operational performance, contractual compliance, and escalations. Manage account financials and capacity while driving service improvements, client satisfaction, and business growth.

Requirements

Requires extensive experience delivering IT infrastructure services to enterprise clients and leading service delivery with accountability for client satisfaction and operational results. Candidates should bring strong financial and ITIL expertise, executive-level stakeholder skills, and experience leading distributed teams and growing client accounts.

Skills

IT Infrastructure Services Delivery
Service Delivery Management
SLA Management
ITIL Service Management
Governance
Risk Mitigation
P&L Management
Revenue and Margin Management
Financial Forecasting
Cost Control
Demand Management
Capacity Planning
Executive Communication
Escalation Management
Cross-Functional Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure Services
Enterprise Clients
Service Delivery Management
Client Satisfaction
Service-Level Agreements
Key Performance Indicators
Contractual Compliance
ITIL
Service Management
Governance Frameworks
Risk Mitigation
Continuous Improvement
P&L Management
Revenue Growth
Margin Management
Financial Forecasting
Billing
Cost Control
Demand Management
Capacity Planning
Delivery Readiness
Executive Stakeholder Relationships
Escalation Management
Cross-Functional Teams
Distributed Teams
Account Expansion
Upselling
Service Transformation

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