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HIGH INTENSITY WELLBEING COUNSELLOR
- LOCATION: MANCHESTER, OFFICE BASED
- SALARY: £35,000 - £40,000 + FANTASTIC BENEFITS
- REPORTING TO: COUNSELLING MANAGER
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Trusted by 88,000 organisations across the UK and Ireland
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional counselling professional to join a truly service led business, the industry leading mental health & wellbeing provider, Wisdom Wellbeing.
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Wisdom Wellbeing supports over 90,000 organisations and 13 million lives across the UK, Ireland, Australia & New Zealand. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.
THE ROLE
You will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention.
As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately.
You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided.
Day To Day Responsibilities
- Effectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.
- Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme
- To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified
- To ensure ongoing CPD and training towards higher level qualifications
- Where required, to provide ‘in the moment support’ via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the Wisdom Wellbeing’s products e.g. legal advice, counselling support, medical helpline etc
- Demonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients
- To take accurate information and record on the Wisdom Wellbeing data base
- To complete clinical assessments to determine the most appropriate support
- To effectively identify and manage risk and safeguarding concerns in accordance with Wisdom Wellbeing’s “Risk Guidance Policy”.
- Work to and exceed individual and team goals as per the KPI framework.
- Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
- Demonstrate the ability to always provide excellent customer service.
What You Bring To The Team
- To be BACP accredited or eligible for accreditation within 6 months of start date
- To be trained in EMDR
- Relevant telephone experience and/ or EAP experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
- Experience of working within a target driven environment
Benefits
- 25 days’ holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years’ service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Free 24/7 onsite gym
WHY JOIN OUR TEAM?
This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The environment is fast-paced and busy, so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you at Wisdom Wellbeing.
How to apply
Please state the job role you are interested in and attach your current CV
Email us at:
[email protected]Apply now
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Registered in England and Wales No. 06314620. Registered Address: The Peninsula, Victoria Place, Manchester M4 4FB, UK. Copyright © 2026 Wisdom Wellbeing
- LOCATION: MANCHESTER, OFFICE BASED
- SALARY: £35,000 - £40,000 + FANTASTIC BENEFITS
- REPORTING TO: COUNSELLING MANAGER
This is a once in a career opportunity for an exceptional counselling professional to join a truly service led business, the industry leading mental health & wellbeing provider, Wisdom Wellbeing.
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Wisdom Wellbeing supports over 90,000 organisations and 13 million lives across the UK, Ireland, Australia & New Zealand. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.
You will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention.
As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately.
You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided.
- Effectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.
- Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme
- To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified
- To ensure ongoing CPD and training towards higher level qualifications
- Where required, to provide ‘in the moment support’ via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the Wisdom Wellbeing’s products e.g. legal advice, counselling support, medical helpline etc
- Demonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients
- To take accurate information and record on the Wisdom Wellbeing data base
- To complete clinical assessments to determine the most appropriate support
- To effectively identify and manage risk and safeguarding concerns in accordance with Wisdom Wellbeing’s “Risk Guidance Policy”.
- Work to and exceed individual and team goals as per the KPI framework.
- Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
- Demonstrate the ability to always provide excellent customer service.
- To be BACP accredited or eligible for accreditation within 6 months of start date
- To be trained in EMDR
- Relevant telephone experience and/ or EAP experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
- Experience of working within a target driven environment
- 25 days’ holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years’ service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Free 24/7 onsite gym
This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The environment is fast-paced and busy, so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you at Wisdom Wellbeing.
Please state the job role you are interested in and attach your current CV
Email us at:
[email protected]