Job Summary:
Industry: Electrical Power Distribution / Industrial Services
We are currently looking for a Service Coordinator to join our client's team. This role is ideal for a customer-focused professional with strong organizational, communication, and project coordination skills who enjoys working in a fast-paced environment.
The Service Coordinator will act as the key commercial link between product lines, field service technicians/engineers, and customers during the execution of regional project orders.
Key Responsibilities
- Act as a customer advocate, ensuring customer needs and priorities are communicated effectively to internal operational teams.
- Develop and maintain strong relationships with internal and external customers.
- Coordinate project orders and provide timely updates regarding schedules, expediting, change orders, logistics, and financial aspects.
- Work closely with field service technicians, engineers, contracts teams, and other internal stakeholders.
- Manage daily customer communications through phone and email, providing guidance, solutions, and status updates.
- Provide proactive support for complex customer orders and projects.
- Escalate issues appropriately to operational contacts and management when required.
- Support continuous improvement initiatives focused on productivity, quality, and safety.
- Participate in Lean Manufacturing initiatives, including 5S and other continuous improvement activities.
- Identify opportunities to improve workflow, department layouts, material flow, efficiency, and product quality.
- Help reduce unnecessary material handling and identify potential cost-saving opportunities.
- Promote Lean awareness through effective verbal and visual communication.
- Ensure all activities are performed in accordance with applicable health and safety regulations.
Required Qualifications
- High school diploma or equivalent.
- Minimum 2 years of customer service experience.
- Bilingual in French and English.
- Legally authorized to work in Canada without company sponsorship.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage a high volume of orders, emails, phone calls, and customer requests.
- Strong computer skills and typing proficiency.
- Excellent problem-solving, conflict-resolution, and prioritization skills.
Preferred Qualifications
- College or university diploma/degree.
- 4+ years of experience in customer service or project management.
- Knowledge of electrical power distribution equipment and control products.
- Experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and SharePoint.
- Experience working in a manufacturing, engineering, electrical, or industrial environment.
- Familiarity with Lean Manufacturing / Continuous Improvement practices.
We’re seeking someone who is:
- Customer-focused and professional.
- Highly organized and detail-oriented.
- Comfortable managing multiple priorities in a fast-paced environment.
- A strong communicator who can work effectively with customers, technicians, engineers, and internal teams.
- Proactive when identifying and resolving issues.
- Comfortable handling complex orders and coordinating across multiple departments.
- Interested in continuous improvement and operational excellence.
If you have strong customer service and coordination skills and are looking to grow your career in an industrial and electrical environment, we would like to hear from you.
Apply today to be considered for the Service Coordinator opportunity.
