CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.
Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.
Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 22 million trees and are on track to plant millions more each year. Learn more at carltonone.com.
About the Opportunity:
CarltonOne is seeking a talented and user-focused UX Designer to help shape the future of our digital products and experiences. This role is responsible for understanding user needs, designing intuitive workflows, and creating engaging experiences across web and mobile platforms.
The UX Designer will work closely with Product Managers, Developers, QA, Business Stakeholders, and Customers to research, design, and validate solutions that improve usability, accessibility, and customer satisfaction. This role combines creativity, analytical thinking, and a strong understanding of user-centered design principles to ensure CarltonOne delivers best-in-class experiences across its global platform.
Responsibilities:
User Research & Discovery
- Conduct user research through interviews, surveys, usability testing, analytics, and stakeholder workshops.
- Develop user personas, journey maps, workflows, and experience models to better understand customer needs and behaviours.
- Identify pain points, opportunities, and usability challenges within existing and new products.
- Translate business requirements and customer feedback into actionable design insights.
UX Design & Prototyping
- Create wireframes, user flows, mockups, prototypes, and interaction designs for web and mobile applications.
- Design intuitive end-to-end user experiences that align with business goals and customer expectations.
- Simplify complex workflows and processes while maintaining functionality and scalability.
- Validate designs through testing and iterative feedback cycles.
Product & Cross-Functional Collaboration
- Partner closely with Product Managers to define user requirements and prioritize design initiatives.
- Collaborate with Engineering teams to ensure designs are feasible, scalable, and implemented accurately.
- Work with QA teams to validate user experience and ensure design quality throughout development.
- Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
Design Systems & Consistency
- Contribute to and maintain CarltonOne's design system, UX standards, and design patterns.
- Promote consistency and usability across all customer-facing products and experiences.
- Establish and advocate for UX best practices, accessibility standards, and design governance processes.
Usability Testing & Continuous Improvement
- Plan and facilitate usability testing sessions and user feedback programs.
- Analyze qualitative and quantitative data to measure experience effectiveness.
- Monitor product usage and customer feedback to identify opportunities for optimization.
- Continuously iterate on designs based on user insights and business objectives.
Accessibility & Inclusive Design
- Ensure products meet accessibility and usability standards, including WCAG guidelines where appropriate.
- Advocate for inclusive design practices that support diverse user needs and global audiences.
- Incorporate accessibility considerations throughout the design process.
Innovation & Customer Experience
- Stay informed on UX trends, emerging technologies, AI-enhanced experiences, and industry best practices.
- Bring innovative ideas and recommendations that enhance customer engagement and product adoption.
- Champion a customer-centric approach across the organization.
Qualifications:
- 3+ years of experience in UX Design, Product Design, or a related field.
- Strong portfolio demonstrating user-centered design methodologies and successful product outcomes.
- Experience creating wireframes, prototypes, user flows, journey maps, and design specifications.
- Proficiency with modern design tools such as: Figma, Sketch, Adobe Creative Suite, Miro, Claude Design, v0, or similar to the above.
- Understanding user research, usability testing, and design thinking methodologies.
- Knowledge of responsive and mobile-first design principles.
- Excellent communication and presentation skills.
- Strong problem-solving, analytical, and collaboration abilities.
- Ability to manage multiple concurrent design initiatives in a fast-paced, agile product environment
- Comfortable using AI-assisted design tools (e.g., Claude Design, Figma Make) to rapidly prototype and iterate.
- Familiarity with Agile software development environments.
- Basic understanding of front-end technologies including HTML, CSS, and modern web frameworks.
- Experience working with design systems and component libraries.
- Knowledge of accessibility standards (WCAG).
- Experience using analytics and user behavior tools to guide design decisions.
Additional Perks
Here are some additional perks that we provide:
- Competitive salary and benefits package.
- Health, dental, and vision coverage.
- 3 weeks’ vacation plus personal days.
- Hybrid work model
- Access to our employee benefits portal for exclusive discounts.
- Monthly company-wide events, celebrations, and team activities.
- Bravo reward points program for recognition and appreciation.
How to Apply
If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.
The target hiring range for this position is $70,000 - $85,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.
Vacancy status: This posting represents an active vacancy for which we are currently hiring.
AI Disclosure: Artificial Intelligence (AI) may be used in the hiring process for this role.
