About us:
Centura Tile is one of Canada's leading distributors of wall and floor coverings and has proudly been a partner to the architectural and design communities on projects across the country. For over 90 years, our commitment to quality, innovation, and customer satisfaction has established us as a trusted name in the industry.
We offer one of the most comprehensive product lines in the flooring and surface covering industry, with a portfolio that includes ceramic and porcelain tiles, slabs, mosaics, carpets, luxury vinyl tile (LVT), sheet vinyl, and residential and commercial resilient flooring, as well as tools, installation products, and accessories.
Our Order Desk Team in Toronto is currently seeking team members to join the Order Desk Department.
Position: Order Desk / Sales Order Processing Representative
Location: 950 Lawrence Avenue West, Toronto, ON
Employment Type: Full-Time
Work days and Hours: Hours are 8 am – 5 pm Monday – Friday and every 3rd Saturday is mandatory from 8am – 1 pm
Key Responsibilities
- Frontline Client Care: Greet and support walk-in contractors, interior designers, and retail clients at the service counter, providing knowledgeable assistance regarding order status, stock availability, and pick-up logistics.
- Telephone & Email Communication Management: Promptly and professionally answer high-volume incoming telephone calls and emails, routing queries to the correct department or representative when necessary.
- Quote & Order Processing: Accurately input, track, and modify material orders in the ERP system.
- Logistics Coordination: Partner closely with our warehouse and distribution hubs to coordinate client pick-ups, trace delayed shipments, and manage shipping documentation.
- Problem Resolution: Actively investigate and resolve order discrepancies, material damages, or delivery delays with empathy, urgency, and a solutions-oriented mindset.
- Sales Support: Assist the sales team by verifying stock, processing payments, checking dye-lot or dye-batch variations.
Qualifications & Skills
- Experience: 2+ years of experience in a customer service counter, order desk, or client support role.
- Computer Proficiency: Strong digital literacy
- Industry Knowledge: Solid understanding of flooring and surfacing products, specifically tile, luxury vinyl tile (LVT), and carpet products, is an asset.
- Communication: Exceptional verbal and written communication skills with a polished, professional demeanour suitable for high-end clientele.
- Organization: Strong multi-tasking skills with the ability to stay calm and organized during peak contractor rush hours.
- Legally authorized to work in Canada
Why join us?
- RRSP contribution and matching program
Join us today to be part of a vibrant team dedicated to excellence in our Order Desk Department!
