Original job description
• Help people and make a positive impact. Provide a personal touch in client relations and become their trusted advisor. On a typical day, you will:
• Conduct the assessment of the client's payroll process needs upon receipt of the contract for clients adding a company, merging businesses, undergoing a company name change, or a change in ownership.
• Propose optimal solutions tailored to the client's business context.
• Collect all documents necessary for creating the client file and make changes as needed (employee files, cumulative records, etc.).
• Assist clients with interfacing with other applications (HR management systems [HRMS], time clocks [punch clocks], Microsoft Excel).
• Ensure the integrity of the client file throughout the implementation process.
• Coordinate and perform the quality control required for file delivery.
• Train clients (new or existing) on our various solutions.
• Assist clients during the preparation of their first payroll.
• Document client file specifics before transferring to the support team.
• Provide advisory support (application, technology, and general ledger) throughout the client implementation process.
