Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We're hiring an IT (Helpdesk) Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software, account and network problems quickly so drivers, dispatch and office teams stay moving. You'll resolve everyday hardware, software and account issues, set up laptops, systems and access for new hires, deliver IT orientation as part of onboarding, and manage offboarding when employees leave.
Responsibilities
- Provide Tier 1/Tier 2 support by phone, email, chat and in person, resolving most issues on first contact.
- Log, prioritize and track tickets in Zendesk within agreed SLAs, using macros and knowledge-base articles and writing clear ticket notes.
- Troubleshoot Windows/macOS devices, printers, mobile devices and peripherals.
- Manage user accounts, passwords, SSO and permissions in Okta, Active Directory / Entra ID and Microsoft 365, assign users to groups and apps, and enrol users in MFA (Okta Verify, Microsoft Authenticator).
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), including mailboxes, shared mailboxes, distribution lists and licences.
- Support Slack accounts, channels, notifications and integrations.
- Onboard new hires (laptop setup, Outlook mailbox, Microsoft Teams, Slack, Okta apps) and offboard leavers by revoking access and recovering equipment.
- Diagnose basic network issues (Wi-Fi, VPN, DNS, DHCP, IP addressing) using tools such as ping, nslookup, ipconfig and tracert, and escalate complex cases with clear notes.
- Perform first-line checks on network cameras (IP connectivity, PoE power, NVR/VMS access) and escalate hardware or configuration faults.
- Maintain IT asset inventory and keep knowledge-base articles up to date.
- 1–2 years in IT helpdesk, desktop support or a similar role (internships and co-ops considered).
- Diploma or degree in IT or a related field, or equivalent experience.
- Hands-on experience with Windows 10/11, macOS, Microsoft 365 (Outlook, Teams), Active Directory / Entra ID and Okta, including MFA setup.
- Experience with a ticketing system, ideally Zendesk (similar tools such as ServiceNow, Jira Service Management or Freshservice also considered).
- Working knowledge of Slack as a user and basic administrator.
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN.
- Basic understanding of network (IP) cameras, PoE and NVR/VMS concepts.
- Clear written and verbal communication with non-technical users.
Nice to Have
- CompTIA A+ or Network+, Microsoft MS-900 or MD-102, or Okta certification
- Exposure to Microsoft Intune or other MDM tools
- Experience with Avigilon, Axis or similar camera platforms
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
