We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
Our Insurance team is focused on creating products and experiences that protect clients and support the bank's lending and card businesses. As a Director, Creditor Insurance Product Management, you'll be responsible for the strategy, performance and evolution of CIBC's creditor insurance portfolio across mortgages, loans, lines of credit and credit cards.
You'll identify opportunities to strengthen product performance, improve client value propositions, optimize pricing and distribution strategies, and lead initiatives that deliver measurable business outcomes. Working across lending, cards, operations, technology, legal, compliance, finance and external insurance providers, you'll translate business opportunities into action and help shape the future direction of one of CIBC's largest insurance portfolios.
Success in this role requires strong commercial judgment, analytical thinking and execution discipline. You'll be expected to challenge assumptions, make informed recommendations and lead change that improves growth, profitability, client experience and operational effectiveness.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
Product strategy and planning - Develop and execute strategies that strengthen the competitiveness, growth and long-term performance of the creditor insurance portfolio. Monitor market activity, competitor offerings, client behaviour and emerging trends to identify opportunities and risks. Translate insights into actions that improve client outcomes, business performance and portfolio growth. Recommend enhancements to product design, client value propositions and distribution strategies that strengthen competitive positioning.
Product management - Lead the end-to-end management of creditor insurance products across mortgages, loans, lines of credit and credit cards. Oversee product design, pricing, performance management and client experience. Ensure products continue to meet client needs while supporting the objectives of the bank's lending and card businesses. Identify opportunities to improve portfolio performance, client engagement and operational effectiveness.
Portfolio ownership - Own the performance of the creditor insurance portfolio and identify opportunities to improve growth, profitability and client outcomes. Use data, analytics and financial insights to guide product decisions and investment priorities. Evaluate pricing opportunities, business cases and product changes with a clear understanding of their impact on growth, profitability and client behaviour. Balance commercial objectives, client needs and risk considerations when making recommendations. Establish performance measures and monitor results to ensure initiatives deliver expected outcomes.
Strategic initiative delivery - Lead product-related initiatives from concept through implementation. Define objectives, business outcomes and success measures. Align stakeholders, manage execution and navigate competing priorities. Ensure initiatives deliver measurable business benefits and support strategic priorities. Drive accountability for results and benefit realization.
Regulatory and risk oversight - Maintain a strong understanding of banking and insurance regulatory requirements, internal risk policies and compliance expectations. Monitor legal and regulatory developments affecting creditor insurance products. Lead the changes required to keep products compliant, sustainable and aligned with the bank's risk appetite. Partner with Legal, Compliance and Risk teams to proactively identify and address emerging issues.
Relationship management - Build strong partnerships across lending, cards, operations, technology, legal, compliance, finance and external insurance providers. Influence stakeholders across the organization to build alignment around priorities and strategic decisions. Foster collaboration across teams to accelerate delivery and improve business outcomes. Establish credibility as a trusted advisor and subject matter expert.
Who you are
You're an experienced product leader. You bring meaningful experience in product management, banking, insurance, or a related financial services environment. You know how to balance client value, commercial outcomes, and operational feasibility to drive sustainable business performance, and you have experience leading complex initiatives that deliver measurable results.
You're commercially minded. You're comfortable working with financial results, portfolio performance metrics, pricing decisions, and business cases. You use data and sound judgment to make recommendations that strengthen business outcomes and understand how product decisions influence growth, profitability, client behaviour, and operational performance.
You're a strategic thinker with strong business judgment. You assess market dynamics, competitive trends, and business opportunities to make informed recommendations. You connect long-term strategy to practical execution and focus on turning opportunities into measurable outcomes.
You're a collaborative influencer. You build credibility quickly and work effectively with senior leaders, cross-functional partners, and external providers. You communicate clearly, influence decisions without direct authority, and challenge constructively to build alignment across diverse stakeholder groups.
You're growth and outcomes focused. You look beyond maintaining the status quo and are energized by opportunities to improve, simplify, and grow. You focus on solving business problems and creating meaningful outcomes for clients and the business.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 24th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Operations, Change Management, Competitive Positioning, Leadership, People Management, Waterfall Model
