CIBC

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Added 25 days ago
C
Senior Director, Chapter Lead, Insurance Analytics
CIBC
Toronto, ON
- Full-time
Added 25 days ago
C
Business Development Associate (6 month contract) CIBC Wood Gundy
CIBC
Vancouver, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Consultant, Quality Assurance - Braze & MarTech (18 month contract)
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Client Service Representative [Hourly]
CIBC
Greater Napanee, ON · Napanee
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Conseiller en placement associé, Wood Gundy Entreprise-bilingue
CIBC
Montreal, QC
- Full-time
Added 25 days ago
C
Sr. Client Services Representative
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Associate Advisor, Wood Gundy Corporate-Bilingual
CIBC
Montreal, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Financial Services Representative II
CIBC
Windsor, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Associate Private Banking Advisor
CIBC
Mississauga, ON
- Full-time
Added 25 days ago
C
Administrative Assistant
CIBC
Regina, SK
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Financial Services Representative - Universal Banker - Cote-Des-Neiges & Edouard Montpetit
CIBC
Montreal, QC · Cote-Des-Neiges & Edouard Mont
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Director, Client Onboarding & Service
CIBC
Vancouver, BC
- Full-time
Added 25 days ago
C
Financial Services Representative (Farsi Speaking)
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Client Service Representative [Hourly]
CIBC
ON · Essex
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Sr. Financial Analyst, Product Control
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Client Service Representative
CIBC
Toronto, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
C
Associate Private Banking Advisor
CIBC
Vancouver, BC
- Full-time
Added 26 days ago
C
Financial Service Representative - Intake
CIBC
Ottawa, ON · Manotick Mews
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 27 days ago
C
Représentant(e) en services financiers mobile
CIBC
Terrebonne, QC
- Full-time
Added 27 days ago
C
Représentant(e) en services financiers mobile
CIBC
Boisbriand, QC
- Full-time
Added 27 days ago
C
Représentant(e) en services financiers mobile
CIBC
Laval, QC
- Full-time
Added 27 days ago
C
Représentant en services financiers - Montréal
CIBC
Montreal, QC
- Full-time
Added 27 days ago
C
Représentant(e) en services financiers mobile
CIBC
Vaudreuil-Dorion, QC
- Full-time
Added 27 days ago
C
Représentant service à la clientèle - Val-d'Or
CIBC
Val-d'Or, QC
- Full-time
Added 27 days ago
C
Consultant, Fraud Analytics
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

CIBC

Sr. Client Services Representative

Toronto, ON, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-1580-1582TheQueenswayE

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

You will manage day-to-day banking needs, assist with transactions, and proactively connect clients with appropriate team members. Additionally, you will act as a technology expert by helping clients navigate mobile banking applications to reach their financial goals.

Requirements

The role requires a candidate who is goal-oriented, passionate about people, and capable of delivering exceptional client experiences. You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations.

Skills

Client issue resolution
Client service
Customer experience
Digital literacy
Empathy
Financial products
Interpersonal communication
Standards compliance
Transaction services
Problem solving
Relationship management
Banking operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Services
Financial Services
Personal Banking
Business Banking
Customer Engagement
Mobile Banking
Account Management
Problem Solving
Relationship Building
Accountability
Trust
Teamwork
Financial Goals
Transaction Processing

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