OVERVIEW
Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.
This is a hybrid position based in the Greater Vancouver Area. The successful candidate will be expected to work remotely as appropriate while also attending the Vancouver office regularly to provide onsite technical support, manage equipment, and assist users when physical support is required.
The role will provide Level 1/Level 2 technical support, device management, troubleshooting, incident triage, documentation, and onsite support. This is not an M3-only position; the successful candidate will also participate in general service desk and desktop support activities.
RESPONSIBILITIES
- Provide Level 1/Level 2 support for the M3 portal, including access, authentication, browser, and device-related issues.
- Configure, deploy, and support rugged Android/scanning devices.
- Manage devices through Microsoft Intune/MDM, including security policies, updates, remote lock/wipe, and application restrictions.
- Provide support for Windows laptops, Microsoft 365, endpoints, peripherals, and general user issues.
- Perform initial troubleshooting and escalate application, network, identity, or hardware issues to the appropriate team/vendor.
- Coordinate hardware warranty, replacement, spare-device, and lifecycle activities.
- Support QA, UAT, production rollout, and post-launch stabilization.
- Maintain ticket notes, device records, SOPs, troubleshooting guides, and knowledge articles.
- Attend to the Vancouver office regularly to provide onsite IT support, manage equipment, and assist with local technical needs.
- Occasionally visit operational facilities when onsite troubleshooting or support is required.
- Participate in regular IT Operations support coverage and other team initiatives as required.
QUALIFICATIONS
Education
- Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
Experience
- 4-5 years of experience providing Level 1 and Level 2 IT support in a corporate environment.
- Hands-on experience with Microsoft Intune, Mobile Device Management (MDM), endpoint provisioning, and device lifecycle management.
- Experience supporting Android mobile devices, tablets, scanners, or similar endpoint technologies.
- Experience with ITSM/ticketing systems, incident management, and escalation processes.
Knowledge/Competencies/Skills
- Working knowledge of Microsoft Entra ID, authentication, access management, and device compliance.
- Strong troubleshooting skills across hardware, operating systems, applications, browsers, authentication, and connectivity.
- Strong written and verbal communication and technical documentation skills.
- Ability to independently troubleshoot issues and determine when escalation is required.
- Ability to work from the Eastern Time Zone while supporting Western Canadian operations.
- Flexibility to work later or staggered hours when operationally required.
- Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.
Preferred:
- Experience with Android Enterprise, Samsung Knox, or rugged mobile/scanning devices.
- Experience supporting applications through QA, UAT, production rollout, hypercare, and steady-state operations.
- Familiarity with Microsoft Azure, PowerShell, or automation technologies.
- Experience with hardware warranties, replacements, asset management, and spare-device inventories.
- Experience supporting geographically distributed offices or operational facilities.
- Experience in logistics, recycling, manufacturing, warehouse, field-service, or similar operational environments.
- ITIL certification or equivalent service-management knowledge.
- Strong Pacific-time coverage.
- Reliable onsite support for the Vancouver office.
- Positive end-user experience across both remote and onsite support.
WORKING CONDITIONS
- Remote working with requirement to be able to provide onsite support for the Vancouver office.
- Overtime working is required when there is business need.
PAY TRANSPARENCY
Expected Compensation:
- An annual base salary in the range of $65,000 to $75,000.
- The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role. The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.
Job Vacancy Reason
- This position is a new role.
Artificial Intelligence
- AI is not used during our hiring processes.
Applicant and Interviewee Communication
- We thank all applicants for their interest. However, only those under consideration will be contacted.
- Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.
Record Retention
- Job posting records and associated application forms will be retained for at least three years.
ABOUT CIRCULAR MATERIALS
Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.
Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.
Learn more at circularmaterials.ca.
Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.
Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:
- 54% of Circular Materials employees identify as women.
- 50% of Circular Materials employees identify as visible minorities.
- 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
- 86% of employees recommend Circular Materials as an inclusive workplace.
We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.
Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests.
