Our Company:
At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-curious, experienced users, as well as those looking to rediscover cannabis in the legal market.
Every day, we are learning more about how cannabis can help people unwind. In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers. City Cannabis Co. currently has 5 store locations in Canada.
The Opportunity:
We are looking for a vibrant & highly motivated team leader to provide best-in-class employee and guest experiences.
Location: 146 Yonge St, Toronto, ON
Wage: Starting at $20
Position Type: Full-time Preffered
Working Schedule: Day, Evening, Weekends, Holidays
Benefits: Medical, Dental, Optical Benefits, Employee Discount In-Store
Available Vacancies: 1
Languages: English. Additional languages are considered an asset.
Education: Secondary (high) school graduation certificate
Mandatory: Cannsell certified, criminal background check.
Specific Skills:
- Direct and supervise employees engaged in sales or cashier duties or performing services for customers
- Independently assign employees to duties as required in the day-to-day operations
- Provide excellent customer service by greeting and assisting customers, and responding to inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods at all times
- Delegate breaks, alternate deployment positions, and maintain control of the sales floor to ensure optimal speed of service, customer satisfaction and consultant engagement
- Adhere to Federal, Provincial and local industry regulations. Follow all company regulations, including those for safety and security and cash handling, to ensure all employees' safety on shift.
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for your peers on the sales floor, balance multiple competing demands from consultants and customers with grace and little effort
- Anticipate customer & business needs by constantly evaluating the environment and customers for cues by reading the room and being present in all interactions.
- Accurate in all positions to control inventory and able to supervise.
- Able to construct End Of Day emails with a professional tone, highlighting the positive aspects of the day's business and focusing on improvements the team can make moving forward to capture business
- Drive your self-development and provide continuous feedback to colleagues and Leadership Team
- Assist new employees by sharing information to build knowledge and by positively reinforcing successful performance through recognition and coaching
- Contribute to a positive team environment via ongoing communication with the leadership team on improving the shop.
- Make all decisions on shift through the customer's lens to ensure the City Experience is achieved. Execute a "Stop, Drop & Serve" mentality at all times.
- Actively seek information regarding new and existing products, producers, strains, cannabinoids, terpenes, and industry advancements.
- Align with the store and senior leadership on goals for the fiscal year.
- Ensure visual standards are followed and maintained
- Maintains regular and punctual attendance
Additional Skills:
- Cannabis specific Accreditations and certifications (CannaReps, or similar courses)
- Confident understanding of federal and provincial cannabis regulations, risks and harms of cannabis, able to clearly communicate to clients basics of responsible use
- Adaptability, flexibility, a willingness to learn new things and work in all deployment positions.
- Professional courtesy, can-do attitude and strong work ethic
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Languages other than English are an asset
City Cannabis Co. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at City Cannabis Co. are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status. City Cannabis Co. will not tolerate discrimination or harassment based on these characteristics & encourage applicants from all people.
Contact details:
City Cannabis Co.
146 Yonge St, Toronto, ON
info@citycannabis.co
No phone calls, please.
Job Types: Full-time, Permanent
Salary: From $20.00 per hour
Benefits:
Schedule:
Supplemental pay types:
COVID-19 considerations:
PPE Available, masking at customer's request
Education:
- Secondary School (preferred)
Experience:
- Supervising experience: 2 years (required)