Lethbridge Public Library is seeking a community focused, experienced leader for the position of Senior Manager: Public Services. Reporting to the Chief Executive Officer (CEO), the Senior Manager: Public Services is a key member of the Senior Management Team, providing strategic leadership, operational oversight, and organizational direction for all public service functions of the Library. The position plays a critical role in advancing the Library's mission, strategic priorities, and service objectives by ensuring the effective planning, delivery, evaluation, and continuous improvement of public services.
The Senior Manager: Public Services leads and develops a team of managers and staff across multiple service areas, fostering a culture of accountability, service excellence, innovation, and continuous learning. The position represents the Library within the community and professional sector, serves on internal and external committees, participates in collective bargaining activities, and assumes Acting CEO responsibilities as required.
Success in this role requires a strategic and collaborative leader who can translate organizational vision into meaningful community impact through the leadership of others. The ideal candidate excels at building high-performing teams, fostering accountability and growth, and guiding the organization through change while maintaining a strong focus on service excellence. They are a skilled communicator and relationship builder, capable of engaging diverse stakeholders, navigating complex issues, and balancing competing priorities with sound judgment and professionalism. This is an opportunity for an accomplished leader who is energized by developing people, driving innovation and continuous improvement, and contributing to the long-term success and sustainability of a dynamic public service organization.