Original job description
Position Information
Title Site Host Job Status Auxiliary Position Overview
The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.
The Infrastructure, Transportation & Parks department is looking for individuals to work as Site Hosts at City public spaces such as the Shipyards and Waterfront and Civic Plaza on an auxiliary basis.
Responsibilities
In this position you will act as an ambassador of the City of North Vancouver greeting the public in a friendly and professional manner, answering inquiries, responding to complaints, directing people to appropriate information/resources and ensuring the safety and enjoyment of participants.
During the operation of the Skate Plaza, you will provide on-ice assistance and a safe and fun atmosphere for guests using the rink ensuring all skaters follow the rules, the safety of the rink and accesses is maintained and will open and close sections of the rink as required. You will also provide customer service for skate rentals, perform payment transactions and ensure proper handling of payment records. During the operation of the Splash Park, you will provide on-site assistance, ensure the safety of all guests and ensure the observance of regulations of conduct. You will also be responsible for hosting duties at other City public spaces such as the Civic Plaza. You will assist with communications including creating and updating bulletins, flyers and notices to distribute to visitors both in print and on-line. You will be a point of contact for emergency situations that arise in the space and will take action to arrange for emergency services as required. Performs related duties as required.
Requirements
You will have strong customer service and communication skills, as well as, cash handling experience. You will have the ability to work independently, exercise judgment, deal courteously with the public and maintain effective working relationships with a variety of stakeholders. Completion of Grade 11 is required. Emergency First Aid is also a requirement however, the City of North Vancouver will provide successful candidates with the necessary training if applicable. Experience with skate rentals and knowledge of related equipment would be considered an asset along with the ability to skate.
Compensation
$24.87 per hour + 12% in lieu of benefits
(Pay grade 7 – January 2025 rates)
The City of North Vancouver is a certified Living Wage employer; the 2025 living wage is $27.85 (12% in lieu of benefits included) per hour.
Hours of Work
Auxiliary: Hours of work may vary. Shifts will be available seven (7) days a week and will generally be between the hours of 9:00am and 10:00pm.
Additional Information How To Apply
If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org. This position will remain open until filled.
We are committed to being an inclusive employer - one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.
We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at hr@cnv.org. We’re here to support your full participation.
Thank you for your interest in the City of North Vancouver.
We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.
Posting Detail Information
Posting Number 2026-0096 Job Open Date 09/09/2026 Job Close Date Special Instructions to Applicants
More about this job
Responsibilities
Welcome and assist visitors at City public spaces, respond to inquiries and complaints, support safe use of the skate rink and splash park, and handle skate rentals and payments. Prepare and distribute visitor notices, monitor public safety, and coordinate emergency services when needed.
Requirements
Requires completion of Grade 11, strong customer service and communication skills, cash-handling experience, and the ability to work independently and courteously with the public. Emergency First Aid is required, with training provided by the City if applicable; skate-rental experience, equipment knowledge, and skating ability are assets.
Skills
- Customer Service
- Communication
- Cash Handling
- Public Relations
- Complaint Resolution
- Independent Judgment
- Public Safety
- Emergency Response
- Payment Processing
- Recordkeeping
- Skate Rental Assistance
- Public Information
- Stakeholder Relations
- Skating
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Government & Public Sector
- Sports & Recreation
- Security & Safety
Keywords
- Customer Service
- Communication
- Cash Handling
- Emergency First Aid
- Public Safety
- Emergency Response
- Skate Rentals
- Skate Equipment
- Payment Transactions
- Payment Records
- Visitor Assistance
- Complaint Response
- Public Spaces
- Skate Plaza
- Splash Park
- Civic Plaza
- Public Information
- Bulletins
- Flyers
- Notices
- Stakeholder Relations
- City Government
- On-Site Hosting
