Original job description
Our client is in need of an experienced night concierge who is autonomous in taking control of nightly operations of a private residential block of apartments. As you will be working completely on your own on the night shift it will be essential that you have proven experience of a similar lone working role where you have full responsibility for nightly operations in order to be confident in managing the building at night. The Concierge at this development is first point of contact for residents and visitors. At night, should there be any reactive maintenance faults or emergencies you will be expected to have the confidence and ability to carry out the right checks and take action to resolve problems and administer all incidents in order for all staff in the building to be briefed clearly during the morning hand over. You will be responsible for ensuring a professional, courteous, confidential, safe and efficient reception service to the residents and visitors of the building. Duties will include meeting and greeting residents, answering enquiries by telephone or callers to the desk, assisting residents, guests and visitors where necessary, dealing effectively with complaints and taking the correct action whilst remaining courteous at all times, ensuring the effective security of residents and the building at all times, reporting any suspicious behaviour, reporting any security/Health & Safety issues, incidents and complaints, the safekeeping of all deliveries and parcels to the main reception desk, and assisting the General Manager with any other reasonable duties as requested. The successful candidate must have excellent verbal and written communication skills and a positive attitude with a willingness to assist.
YOUR CONTACT
Claire Gibbons
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More about this job
Responsibilities
Manage the residential building’s nightly operations independently, serving as the first point of contact for residents and visitors and providing a professional, courteous, and confidential reception service. Monitor building security, respond to maintenance faults and emergencies, document and report incidents, safeguard deliveries, and brief staff during the morning handover.
Requirements
Candidates must have proven experience in a similar lone-working role with responsibility for nightly operations. They must also demonstrate excellent verbal and written communication, confidence in handling incidents and emergencies, and a positive, helpful attitude.
Skills
- Night Operations
- Lone Working
- Reception Services
- Customer Service
- Verbal Communication
- Written Communication
- Incident Management
- Reactive Maintenance
- Building Security
- Health And Safety
- Complaint Handling
- Emergency Response
- Confidentiality
- Parcel And Delivery Handling
- Shift Handover
Visa sponsorship
Not detected in the job text
Hiring contact
Claire Gibbons
Categories
- Customer Service & Support
- Security & Safety
- Hospitality
Keywords
- Night Concierge
- Residential Apartments
- Night Shift
- Lone Working
- Nightly Operations
- Reception Service
- Resident Relations
- Visitor Assistance
- Telephone Enquiries
- Complaint Handling
- Reactive Maintenance
- Emergency Response
- Incident Administration
- Building Security
- Suspicious Behaviour Reporting
- Health And Safety
- Deliveries And Parcels
- Morning Handover
- Confidentiality
- General Manager
