The Role
Launch your career at the intersection of AI and real-world operations. You’ll map client workflows (healthcare + professional services), configure no-/low-code AI tools, build lightweight automations, and train end-users - turning ideas into outcomes with measurable ROI.
This is a part-time contract role with ClinicFone, with approximately 15–25 hours per week depending on project requirements.
What you'll do
- Discover & design: Run intake sessions, document current processes, identify automation/AI opportunities, and define success metrics.
- Configure AI workflows: Set up and connect tools (e.g., OpenAI/Azure/GCP AI, Microsoft Copilot, Power Automate, Zapier/Make, Google Workspace/365, simple RPA) to solve specific business problems.
- Prompt & evaluate: Write prompts, create guardrails, run small evaluations for quality, bias, privacy, and cost.
- Data wrangling (lightweight): Clean and join data using spreadsheets/SQL or APIs when needed; produce simple dashboards or reports.
- Deploy & train: Pilot with early users, iterate from feedback, create SOPs, and deliver short training sessions.
- Measure impact: Track KPIs (time saved, error reduction, turnaround), report outcomes, and recommend next steps.
- Privacy & security: Follow ClinicFone and client privacy, confidentiality, security, and data-handling requirements, including applicable requirements such as PHIPA and PIPEDA.
What you bring (must-haves)
- Degree, diploma, relevant training, or equivalent practical/project experience in CS, Data/Stats, Engineering, Business/Health Informatics, or similar.
- Hands-on with Python or JavaScript (basic) OR strong no-code skills and API thinking.
- Comfort with LLMs/GenAI concepts and prompt design; curiosity to learn fast.
- Clear written/verbal communication; strong client empathy and facilitation skills.
- Legally eligible to work in Canada.
Nice to have (assets)
- Experience with Microsoft 365/SharePoint, Google Workspace, Notion, Airtable, Power BI/Tableau/Looker.
- Basic SQL/pandas, REST APIs, Postman, or webhook integrations.
- Healthcare exposure (EMRs such as TELUS PS Suite, Accuro, OSCAR) or PHIPA workflows.
- Familiarity with PHIPA, PIPEDA, or privacy requirements in healthcare environments.
- Applicants who require disability-related accommodation during the recruitment process may request it.
