Job Purpose
The Beauty Advisor plays a central role in delivering an exceptional in-store experience that reflects Cloré’s commitment to beauty, culture, and care. This position combines expert customer service, product knowledge, and operational support, including store upkeep, merchandising, POS, and inventory participation.
Responsibilities
Greet customers with a smile, offer help, and provide personalized support
Ask questions and give beauty advice based on customer needs - everyone is welcome at Cloré!
Learn and stay up to date on products, what they do, and how to combine them for personalized beauty care (training provided)
Let customers know about promotions, new products, and how our rewards program works
Support store events, seasonal displays, and product setups
Keep the store clean and organized, and ensure shelves are full, neat, and properly stocked
Refill shelves and let the team know if items are missing, damaged, or low in stock
Unpack new deliveries and help with inventory counts when needed
Operate the cash register (POS) to process sales
Handle returns or complaints politely and ask for help when needed
Bring a positive attitude and help keep the team environment fun and professional
Perform other duties as assigned
Competencies
Customer Focus – Builds relationships with customers and provides tailored advice
Communication – Communicates clearly and respectfully
Drive & Initiative – Takes proactive steps to support store operations
Team Collaboration – Works cooperatively to meet team and store goals
Empathy – Understands customer needs and provides culturally sensitive advice
Adaptability – Adjusts to changes in pace, customer volume, and priorities
Reliability – Follows through on tasks, policies, and shift expectations
Product Knowledge – Demonstrates knowledge of textured hair and beauty care systems (training provided)
Key Relationships
This person reports directly to the Store Manager
Indirectly reports to:
Assistant Manager
Supervisor
Qualifications
High school diploma or equivalent
Retail or customer service experience preferred
Familiarity with beauty or hair care products a plus
Able to meet store sales targets
Work Conditions
PT/FT availability required
Must be available for opening, closing times, weekends and holidays shifts
Involves being on your feet
Cloré is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or any other protected characteristic.
Disclaimer
This job description is intended to describe the general nature and level of work performed. Duties may change or be assigned as required by business needs.
“Please note: We use AI tools to assist in initial application screening.”
