Description
POSITION TITLE: Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
PROGRAM: Community Care and Peer Initiatives – Canadian Mental Health Association (CMHA) Calgary Region
POSITION TYPE: Full-Time; Temporary Contract Ending in May 25, 2027
HOURS OF WORK: 35 hours per week; Occasional evenings or weekend work may also be required
POSITION SUMMARY: The Team Lead will oversee the planning, coordination, and delivery of the
Safe At
Home project, a two-year pilot designed to prevent and address hoarding behaviours through early intervention and housing stability supports. This role will lead a centralized, specialized Hoarding Team responsible for intake, assessment, case coordination, and navigation support for individuals experiencing hoarding behaviours, while also building sector-wide capacity through training, collaboration, and advocacy.
The Team Lead will ensure cohesive service delivery across partner agencies, supervise staff and Peer Support Workers, manage data and evaluation requirements, and lead knowledge mobilization activities including training events and a Community Symposium. The role requires a balance of community mental health care knowledge, housing expertise, systems navigation, and leadership in cross-sector collaboration.
REPORTS TO: Program Manager, Community Care and Peer Initiatives
LOCATION: Calgary, Alberta - Hybrid, with travel to community sites as required
Key Service Responsibilities And Specific Accountabilities
Program Leadership & Coordination
- Lead and operationalize the Safe At Home pilot project in alignment with project goals, funder requirements, and organizational priorities.
- Provide supervision, coaching, and support to project staff and Peer Support Workers.
- Coordinate intake, assessment, referrals, case monitoring, and follow-up with partner agency tenants.
- Develop and implement coordinated case conferencing and eviction prevention strategies with partner agencies.
- Ensure consistent, trauma-informed, and culturally responsive practices across the project team.
Community Navigation & Direct Support
- Oversee delivery of individualized support services, including community navigation, appointment accompaniment, and linkage to programs and natural supports.
- Support early intervention strategies to protect, preserve, and enhance housing stability for clients.
- Promote tenant voice and empowerment through Peer Support integration.
Collaboration & Capacity Building
- Act as primary liaison among partnered agencies, municipal representatives, and allied professionals to ensure a coordinated, cohesive system response.
- Organize and deliver select training opportunities for agency staff, community partners, and professionals.
- Advocate for increased community awareness, prevention strategies, and systemic improvements in addressing hoarding behaviours.
- Support the design, planning, and coordination of a Community Symposium to share learning and build collective capacity.
Data, Evaluation & Reporting
- Maintain oversight of data collection, database management, and reporting for project outcomes.
- Track service delivery, client outcomes, and sector engagement to inform evaluation and continuous improvement.
- Prepare timely reports for funders, management, and stakeholders.
Qualifications
- Post-secondary degree in Social Work, Psychology, Nursing, or a related human services field (or equivalent combination of education and experience).
- Minimum 5 years’ experience in mental health, housing stability, or complex needs case management, with at least 2 years in a supervisory or leadership role.
- Demonstrated knowledge of hoarding behaviours, harm reduction, trauma-informed practice, and eviction prevention strategies.
- Strong skills in cross-sector collaboration, community development, and systems navigation.
- Experience in program development, evaluation, and report writing.
- Exceptional communication and facilitation skills, with the ability to engage diverse stakeholders.
- Proficiency in database management, Microsoft Office Suite, and virtual collaboration tools.
ASSETS
- Experience leading Peer Support Workers and integrating lived experience perspectives.
- Knowledge of housing systems, tenancy legislation, and municipal housing supports.
- Background in training facilitation, workshop design, or knowledge mobilization.
- Familiarity with the nonprofit sector and government/community funding environments.
- Fluency in additional languages or demonstrated experience working with culturally diverse communities.
WORKING CONDITIONS
- Primarily office-based with frequent community and partner agency visits.
- Occasional evening or weekend work to accommodate community training, events, or urgent client needs.
- Travel within Calgary required; valid driver’s license and reliable vehicle an asset.
DISCLAIMER
The above statements are not intended be a thorough list of all responsibilities, additional duties and tasks may be assigned.
As a member of our frontline team, you will be exposed to emotionally charged and high-stress situations. Your role may involve supporting staff responding to crises, interacting with distressed individuals, and assisting in the management of critical incidents. It is essential that you demonstrate resilience, sound judgment, emotional regulation, stress tolerance, and the ability to maintain composure under pressure.
CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.
CMHA Calgary is a smoke-free work environment. However, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
APPLICATION INFORMATION
Application closing date: The posting will remain active on the website until the positions are filled.
Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at
careers@cmha.calgary.ab.ca
Please include the reference
#28092026 in your email subject line of your application.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
