Department: Team 1 - Client Services
Location: Canada
Description
Our Canadian HQ is in Burlington, ON, and our team actively engages with clients from our eight strategically placed facilities throughout the US & Canada. Our engaged and employee-centric culture has been recognized by our employees as an INC Magazine Best Workplace.
To achieve the greatest amount of success possible in this role, you will need to be a driven, customer-experience-oriented professional with a drive for personal goal attainment as well as the enrichment of the team. This sought-after position requires extraordinary communication methods, social skills, and time management.
Key Responsibilities
- Provide exceptional customer service, by learning our products, to provide additional support to clients via phone, email, and in-person interactions
- Address customer inquiries, concerns, and requests promptly and professionally while maintaining accurate and detailed customer records in our CRM system
- Work with the VP of Sales to create and execute a growth strategy for quarterly and annual sales and profitability goals
- Develop a solid understanding of the characteristics and trends of all markets represented by our clients
- Develop quality relationships with industry influencers, potential new clients, and existing clients as appropriate, including via phone, online, and in-person
- Identify and grow opportunities within the existing client portfolio
- Travel as needed to meet with existing and potential clients, for tradeshow and industry events, and for internal GME events, as necessary (estimated travel up to 10%)
- Partner with Marketing and other business functions to enable Sales discussions, driving the growth of current and new clients
Skills, Knowledge and Expertise
- Experience creating and growing a sales territory or category vertical is required
- Demonstrable experience in negotiating and meeting client requirements
- Marketing Research experience is preferred
- Broad knowledge and experience with technology
- Excellent interpersonal skills, organizational skills, and capacity to develop strategy
- Excellent written and oral communication skills
Why it's great to build your career with us!
Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it. Our teammates enjoy perks like:
- Growth oriented group of companies with a stable work environment
- Employer-sponsored team events and food
- A collaborative, high-performing team culture
- Consistent/set work hours, Monday-Friday, no weekends for most roles
- Valuable teammates who are critical to the success of the the business
- Opportunities to have a voice in how things get done
Applications are being taken exclusively online for this role, we look forward to learning how your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
