Service Supervisor
Winnipeg, MB
We are looking for a
Service Supervisor to join our team in
Winnipeg!
Why work at Comairco
- Competitive total rewards package between $75,000 and $85,000, including base salary, RRSP contribution, bonus, paid sick days, and vacation benefits.
- Comprehensive insurance coverage, including telemedicine and an employee assistance program
- Friendly and inclusive work environment
- Competitive base salary with annual performance bonus
Qualifications
Team Leadership & Development
- Supervise and support Service Technicians, Parts Personnel, and Service Coordinators.
- Lead, motivate, and inspire team members to achieve key business objectives, including sales growth, billing efficiency, budget adherence, and overall profitability.
- Collaborate with management to build and maintain a high-performing team.
- Participate in the recruitment, onboarding, development, and retention of employees, including service technicians, as well as related HR and administrative activities.
- Establish and monitor performance criteria (KPIs), conduct regular evaluations, implement corrective measures when necessary, and recognize exceptional performance.
- Promote a positive, safety-oriented work environment that reflects Comairco’s values and commitment to customer satisfaction.
- Provide ongoing training, guidance, and technical support to team members.
Operations & Quality insurance
- Manage Service and Parts department budgets with a focus on revenue growth, cost control, and profitability.
- Monitor productivity, work order accuracy, and parts inventory to ensure smooth and efficient operations.
- Ensure adherence to company policies, operational procedures, and quality standards.
- Oversee the proper use, maintenance, and safety of company-issued tools, uniforms, and vehicles.
- Collaborate with the sales team to identify and maximize service, parts, and equipment opportunities.
Customer Service & Relationship Management
- Build and maintain strong, professional relationships with customers to ensure satisfaction and long-term retention.
- Oversee service calls, preventive maintenance contracts, and emergency repairs for air compressors and related systems.
- Resolve customer issues promptly and effectively, ensuring clear communication and proper follow-up in line with company standards.
- Collaborate with Sales and Rentals teams to support new equipment start-ups, rental equipment deployments, warranty claims, and after-sales service needs.
Other Duties
- Perform all other duties related to the role.
Requirements
- Minimum of 5 years of experience in team or parts management (considered an asset)
- Experience in the industrial sector
- Strong technical knowledge of air compressors, dryers, and related pneumatic or vacuum systems (major asset)
- Proficient in Microsoft Office Suite
- Excellent communication and leadership skills
- Ability to work predominantly in an office setting during standard business hours, with some travel requirements to customer sites and sustained computer-based tasks
- Valid driver’s license.
The Company
Comairco is a family business whose employees have been at the heart of its success for over 50 years! Working with us means working with a team that is passionate about compressed air and is always looking to develop its skills!
For more information on the company, visit our website www.comairco.com
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