We are currently recruiting for a term Cloud Administrator (12-month term) to work on-site at our office in Ottawa, Ontario. This is a newly created position.
What you will be doing…
As the Cloud Administrator, you will be the organization’s senior technical resource for our Microsoft 365 (M365) and cloud environment. You will carry out configurations, resolve complex technical issues, and provide remote support to users across multiple sites. You will also serve as the technical point of contact for new technology initiatives: researching emerging tools, assessing their fit within our environment, and defining how they will be supported once adopted.
This is an ideal opportunity for someone who enjoys solving complex problems, connecting technology to business needs, and helping shape how the organization adopts new tools.
Some of your responsibilities include…
- Configure, administer, and troubleshoot the organization’s Microsoft 365 and cloud environment
- Diagnose and resolve complex issues spanning identity, endpoint, network, and application layers
- Provide remote support to users across multiple sites and locations
- Gather M365 and cloud requirements from business leaders and communicate available options and constraints
- Keep stakeholders informed of planned maintenance, project status, and outages
- Research emerging technologies (e.g., VoIP, radios, ticketing platforms, SharePoint) and assess their fit within our environment
- Act as the technical point of contact between project teams, vendors, and the IT team on new technology initiatives
- Present technology recommendations to IT leadership for approval
- Coach and transfer knowledge to IT support staff, and train the team on newly introduced platforms
- Contribute to and maintain the knowledge base, including troubleshooting guides and FAQs
- Drive process improvement initiatives and facilitate continuous improvement (Lean) discussions
What’s in it for you?
- Work for a reputable and nationally known company
- Work in a challenging and rewarding work environment
- Employer paid professional development
- A comprehensive benefits package
- Generous paid time off, holidays and sick days
- Retirement plans with company matching of employee contributions
- Employee discount programs, social outings and holiday gatherings
- Free Parking available on site
You’re a good fit if…
- You have strong troubleshooting and problem-solving skills across cloud, software, and network environments
- You are proficient in configuring and managing Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Power Automate), including MFA and conditional access policies
- You have experience managing users, groups, permissions, and authentication in Entra ID (Azure Active Directory) and hybrid environments
- You are proficient with Microsoft Intune for device provisioning, policy enforcement, application deployment, and compliance
- You have experience installing, configuring, and supporting Windows Server environments
- You understand networking fundamentals (IP addressing, DNS, DHCP, subnetting)
- You have experience supporting Microsoft Teams, VoIP telephony, and radio communication systems
- You can clearly explain technical concepts and constraints to non-technical stakeholders
- You enjoy researching new technologies and evaluating their practical fit in an existing environment
- You build strong working relationships with business leaders, vendors, and project stakeholders
- You work independently while recognizing when to escalate or seek approval
Your must-haves:
- Diploma or degree in Computer Science, Information Technology, Engineering, or a related field (a relevant combination of experience and training will be considered)
- ITIL Foundations certification
- Microsoft 365 Administration certification
- Strong hands-on experience administering Microsoft 365 and Entra ID in an enterprise environment
- Experience with ITSM tools and providing remote support across multiple sites
- A high degree of discretion and the ability to handle privileged system access and sensitive information responsibly
- Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance
Application Process
If we are the right fit for you, we want to hear from you! Send us your resume and cover letter today!
NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.
Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.
Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.
We appreciate all who apply, however we will only be contacting candidates of interest.
