The Field Support position is responsible for maintaining the safety, cleanliness, and operational readiness of all facilities while supporting the day-to-day operations of recreational programs, leagues, camps, and special events. This role ensures fields, equipment, and facilities are prepared to a high standard, provides exceptional on-site customer service, resolves operational issues, and helps create a safe, organized, and enjoyable experience for all participants.
Field Support staff play a critical role in maintaining facility standards, supporting league and program operations, completing routine maintenance, managing equipment and inventory, and assisting with seasonal facility projects.
Responsibilities
Facility Operations: Prepare, open, close, and maintain sports fields, domes, gyms, and facilities, ensuring everything is safe, clean, and ready for daily programming and league operations.
Facility Maintenance: Complete routine cleaning, inspections, minor repairs, snow removal, landscaping, and seasonal projects, including dome installation and removal.
Equipment & Inventory: Set up, organize, maintain, and track sports equipment, uniforms, medical supplies, and facility inventory.
League & Program Support: Assist coaches, referees, participants, and league management to ensure programs, games, and events run smoothly and on schedule.
Customer Service: Provide exceptional on-site customer service, answer questions, resolve operational issues, and create a welcoming experience for participants and visitors.
Safety & Compliance: Monitor facilities, identify potential hazards, maintain first aid supplies, and respond appropriately to incidents and emergencies.
Sales & Marketing Support: Promote upcoming programs and leagues, engage with participants and teams to generate sales opportunities, and capture photos and videos for social media and marketing initiatives.
Reporting & Communication: Complete roster checks, referee assessments, incident reports, and operational updates while communicating effectively with coaches, referees, and management.
Previous experience in recreational sports, sports facility operations, or a similar hands-on operational role is an asset.
Experience working with sports domes, indoor sports facilities, or outdoor athletic fields is highly desirable.
Strong practical skills, with the ability to perform general maintenance, cleaning, equipment setup, and minor repairs.
Excellent customer service and communication skills, with the ability to interact professionally with participants, coaches, referees, and staff.
Highly organized, proactive, and reliable, with the ability to manage multiple responsibilities in a fast-paced environment.
Comfortable with physical work, including lifting and moving sports equipment, setting up fields, and performing indoor and outdoor maintenance in varying weather conditions.
Strong problem-solving skills and the ability to work independently while supporting a wider operations team.
Flexible availability, including evenings, weekends, and holidays, based on program and league schedules.
A positive attitude, strong work ethic, and genuine interest in recreational sports and creating great experiences for participants and families.
Additional assets:
Experience with sports dome operations, including dome inspections, pressure monitoring, and seasonal dome installation/removal.
First Aid/CPR certification.
Experience with inventory management, facility inspections, or health and safety procedures.
Compensation: $19-22 p/h
