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Management of Staff and Guests
· Supervise day-to-day activities of the restaurant and coffee bar.
· Train and supervise FOH and BOH personnel to ensure all work is completed on time and up to Park Hospitality standards.
· Staff at Gather will need to continue this tradition of excellent service and exceed expectations to ensure that the core values of the Park Hospitaly are conveyed at Gather Craft Kitchen & Bar.
· Ensure staff are professionally trained, empowered, and have the necessary tools and equipment to fulfil duties.
· Assist in performance review evaluations including identification of high potential and high performing employees for development/ succession planning.
· Provide warm, and caring service, and exhibit deep “ownership” of the concept and its unique mission.
· Handle client complaints when escalated beyond staff level.
· Work together as a team and foster a collaborative atmosphere during negotiations to reach an agreeable solution.
· Resolve staff and guest issues and complaints quickly ensuring a win-win solution is found.
· Involve people appropriately in decisions that may impact them.
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