About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
We are seeking an experienced
End User Technology Solutions Architect to provide technical and architectural leadership across enterprise end-user computing and digital workplace technologies.
This role will be responsible for designing and evolving endpoint management solutions, establishing technology standards, supporting workplace technology deployments, and improving the overall end-user technology experience. The successful candidate will act as a
Subject Matter Expert and senior technical escalation point, while providing technical guidance and mentorship to an implementation team.
The role requires a strong combination of
hands-on End User Computing (EUC) expertise, solution architecture, endpoint management, automation, security, and technical leadership.
Key Responsibilities:
- Serve as the Subject Matter Expert and technical lead for end-user computing and workplace technology solutions.
- Provide Tier 3 technical support, troubleshooting, escalation management, and technical guidance to the implementation team.
- Mentor technical team members and provide knowledge sharing related to endpoint technologies and deployments.
- Provide input into implementation backlogs and help prioritize workplace technology deployments.
- Develop and maintain architectural blueprints, technical documentation, knowledge-base articles, and training materials.
- Contribute to the overall strategy and roadmap for the enterprise endpoint ecosystem.
- Design high-level and detailed architectures for end-user technology solutions including laptops, mobile devices, printers, meeting room technologies, and virtualization.
- Design endpoint management solutions, configuration standards, and deployment approaches aligned with enterprise, security, and business requirements.
- Provide governance across the complete endpoint lifecycle from base image and configuration through deployment and ongoing support.
- Participate in the assessment, implementation, and evaluation of standard and non-standard applications deployed to end-user devices.
- Evaluate emerging workplace technologies and lead Proof of Concept (POC) initiatives.
- Act as the technical owner for the end-user technology experience across desktops, laptops, mobile devices, printers, and meeting rooms.
- Develop and maintain standards for meeting room technology and collaboration tools.
- Identify performance issues affecting the end-user experience and recommend improvements to system performance, application delivery, and login speeds.
- Establish and maintain Standard Operating Procedures (SOPs) for end-user technology environments.
- Support the end-to-end hardware lifecycle, ensuring devices are appropriately tracked, maintained, and upgraded.
- Support software licensing management, allocation, utilization, and compliance.
- Partner with Information Security teams to ensure endpoint solutions align with corporate cybersecurity, privacy, and compliance requirements.
- Collaborate on identity and authentication technologies including Microsoft Entra ID/Azure AD, SSO, MFA, and passwordless authentication.
- Develop automated workflows for endpoint provisioning and patching to reduce manual activities and support zero-touch deployments.
- Provide technical leadership for migrations, operating system rollouts, and workplace technology upgrades.
- Act as a technical point of contact for vendors, affiliated technology teams, and internal support groups.
- Translate complex technical concepts into clear, business-friendly language for stakeholders.
Skills & Qualifications: - University degree or college diploma in Computer Science, Information Technology, or a related discipline.
- 6+ years of progressive experience in End User Computing (EUC), IT infrastructure architecture, systems engineering, or a related field.
- 2+ years of experience leading end-user technology changes and implementations and mentoring technical team members.
- Strong hands-on architectural experience with enterprise endpoint management technologies such as:
- Microsoft Endpoint Manager / Intune
- HCL BigFix
- VMware
- Virtual Apps and Desktops
- AWS End User Computing
- Strong knowledge of Windows 11 and enterprise endpoint environments.
- Experience with macOS, iOS, Android, and Mobile Device Management (MDM).
- Experience with meeting room hardware and collaboration technologies, including configuration and support.
- Familiarity with identity technologies including Microsoft Entra ID/Azure AD and Okta.
- Strong understanding of endpoint security principles and enterprise security requirements.
- Experience with scripting and automation using PowerShell and/or Python.
- Experience with application packaging, provisioning, patching, and endpoint deployment.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex Tier 3 technical issues.
- Excellent stakeholder management and communication skills with the ability to communicate effectively with both technical and non-technical audiences.
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
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