Senior Vice President, Operations
A leading global services organization is seeking a transformational operations executive to lead a large, geographic region across Canada. This executive will be accountable for operational excellence, client satisfaction, workforce leadership, and financial performance while supporting continued growth and market expansion.
The successful candidate will have experience leading complex, multi-location operations within a customer-focused service environment and will possess a proven track record of building high-performing teams, strengthening client relationships, and delivering strong business results.
As a P&L owner, this role carries significant responsibility for regional strategy, revenue growth, profitability, and employee engagement.
What You'll Do
Lead a Large-Scale Service Organization
- Provide strategic and operational leadership across multiple locations.
- Execute regional business plans aligned with enterprise growth objectives.
- Ensure consistent service delivery, operational excellence, and customer satisfaction.
- Drive accountability and performance across all levels of the organization.
Deliver Financial Results
- Own P&L performance with responsibility for revenue growth, profitability, forecasting, budgeting, and cost management.
- Monitor key operating metrics and implement action plans to improve performance and drive operational efficiencies.
- Identify opportunities to increase productivity, strengthen margins, and enhance business performance.
Strengthen Customer Partnerships
- Develop and maintain executive-level relationships with strategic customers.
- Ensure exceptional service delivery and long-term client retention.
- Partner with growth and commercial teams to support business development initiatives and successful onboarding of new customers.
- Act as a senior escalation point for significant client matters.
Develop Leaders and Build Culture
- Lead, mentor, and develop a team of regional and local operational leaders.
- Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
- Support succession planning and leadership development initiatives.
- Champion employee engagement, retention, and talent development strategies.
Drive Operational Excellence
- Standardize processes and best practices across the region.
- Lead large-scale transformation and continuous improvement initiatives.
- Utilize data and analytics to guide decision-making and improve business outcomes.
- Ensure compliance with all company policies, customer commitments, and regulatory requirements.
What We're Looking For
Required Qualifications
- Bachelor's degree in Business, Operations, Management, Finance, or a related discipline.
- 15+ years of progressive leadership experience within a service-based organization.
- Significant experience leading large, distributed workforces across multiple locations.
- Demonstrated success managing substantial operational budgets and full P&L accountability.
- Strong track record of driving customer retention, employee engagement, and operational performance.
- Experience leading through change, growth, and business transformation.
- Exceptional communication, leadership, negotiation, and relationship-management skills.
- Strong analytical and financial acumen with the ability to translate data into action.
Preferred Experience
- MBA or other advanced business degree.
- Experience within facilities management, business services, hospitality services, logistics, outsourcing, industrial services, or other large-scale service environments.
- Experience leading organizations with revenues exceeding $150M.
- Proven success improving profitability and operational performance across diverse business units.
- Experience supporting mergers, acquisitions, integrations, or large-scale organizational change.
