Position Purpose
Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.
Key Responsibilities
- Verify and process requirements for receiving customer shipments into the warehouse.
- Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
- Notify the dispatcher of shipping/receiving priorities.
- Notify internal cargo and trucking employees of requirements.
- Assess discrepancies in inventory and notify the Inventory Coordinator.
- Provide inventory status reports.
- Schedule loads for shipping.
- Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
- Ship orders as driver pickup.
- Provide support for customer billing and account inquiries.
- Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS/SQF.
- Perform other related duties.
What Will Help You Succeed
- A minimum of three (3) years of warehousing or logistics experience.
- Customer service experience.
- High school diploma (asset).
- Conflict resolution or problem-solving course (asset).
Professional Skills Required For The Position
- Good level of English, both spoken and written.
- Knowledge of health and safety standards, HACCP and operations at Congebec.
- Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
- Operation and knowledge of printers, photocopiers, and calculators.
- Good interpersonal, communication, and relationship-building skills.
- Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
- Excellent analytical, problem-solving, and critical thinking skills.
- General knowledge of warehouse functions.
- Ability to follow written and oral instructions accurately.
- Mathematical skills.
- Good level of French, both spoken and written (asset).
Special Conditions of the Position
- Primarily office-based work environment.
- Simultaneous management of multiple requests and deadlines.
- Frequent interaction with clients, carriers, and operational teams
* This job description is subject to revision based on operational needs.
- Here is a list of our employee benefits.
