About ContactPoint 360
Want CX that pays dividends? 📈Let’s talk.
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Toronto, Ontario
- Founded
- 2007
- Company type
- Privately Held
We remove customer problems from your leadership agenda.
CX that fuels growth, not just service. Your customer experience should be a revenue driver, not a cost center. We transform service into sales, conversations into conversions, and CX into measurable ROI.
At ContactPoint360, we partner with Fortune 500s and high-growth brands to elevate customer interactions with AI-driven efficiency and human-led empathy. More than an outsourcer, we’re a growth partner, delivering:
✅ AI-powered CX with a human touch
✅ Omnichannel solutions that boost engagement & retention
✅ Industry-specific expertise for tailored results
✅ Scalable teams across nearshore, onshore & offshore locations
Want CX that pays dividends? Let’s talk.
We're proud to have a presence in 11 countries, with 12 delivery centers that support 31+ languages, 24/7, 365 days a year.
• McAllen, US 🇺🇸 • Toronto, Canada 🇨🇦 • Montreal, Canada 🇨🇦 • Monterrey, Mexico 🇲🇽 • Bogota, Colombia 🇨🇴 • Barranquilla, Colombia 🇨🇴 • Montego Bay, Jamaica 🇯🇲 • Athens, Greece 🇬🇷 • Cebu, Philippine 🇵🇭 • Bengaluru, India 🇮🇳 • Kerala, India 🇮🇳 • Cairo, Egypt 🇪🇬 • San Salvador, El Salvador 🇸🇻 • Durban, South Africa 🇿🇦
🏆 Better Business Bureau Award ⭐ A+ Rating!
🏆 AI Excellence Awards Program 🌟 Business Intelligence Group
🏅 IW (Inspiring Workplaces) Award 🌟 Culture & Purpose Award for North America!
🏆 AI Achievement of the Year - Globee Awards! 🥈 Won Silver Award! 🎊
🏆 Comparably Awards • 2025 Best Company Career Growth! • 2025 Best Company for Diversity
🏆 Certified as a Great Place to Work® 2020, 2021, 2022, 2023, 2024 and 2025
Specialties
- Customer Experience
- Sales and Marketing
- Call Center
- Technical Support
- Management Consulting
- Cloud Migration
- IT Solutions and Services
- Artificial Intelligence
- Digital Transformation
- Big Data
- Credit and Collections
- System Integration and Technology
- AI
- Speech Analytics
- CX Consulting
- Business Process Outsourcing
- omnichannel
- Accounts Receivable Management
- and Global Tech Talent Staffing
Company locations
1880 O'Connor Dr, Toronto, Ontario M4A 1W9, CA
1550 Rue Metcalfe, Montreal, Quebec H3A 1X6, CA
80 King St., Suite 505, St. Catharines, ONTARIO L2R 7G1, CA
Av. Carrera. 45 #97-50, 6th Floor, Bogota, Cundinamarca 111111, CO
Cra. 7 #156-10, Tower 3, 21st Floor, Bogotá D.C. , Cundinamarca 111111, CO
# a 3 116, Cl. 3 Sur, Medellín, Antioquia, Medellín, Medellín, CO
18th Floor Skyrise 4, IT Park, W Geonzon St, Cebu City, Cebu, PH
Calle Capitán Aguilar 815, Obispado, Monterrey, 64000, MX
6 Gloucester Avenue , Montego Bay, Montego Bay, St. James Parish, JM
Locations listed on the company profile. These may include offices outside Canada, and not every location is hiring.
On LinkedIn
- Followers
- 45,243
- People linked to this company
- 2,611
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
Explore the company
Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.