The mission of the Fulfillment Center Supervisor at Cozey
Reporting to the Manager, Fulfillment Center, the mission of the Fulfillment Center Supervisor is to own the evening shift at our Montreal fulfillment center and make sure every order that should leave the building tonight does, accurately and safely. You'll lead the team on the floor, set the pace across receiving, picking, staging, and shipping, and turn shift results into better ways of working.
This is a hands-on leadership role on the evening shift, Monday to Friday, 2:00 p.m. to 10:00 p.m.
You'll be the person on site who makes the calls when volume spikes, a shipment is late, or a process breaks. You'll work closely with the day shift and the FC Manager to keep the site running as one team.
What You'll Be Doing
- Ensure that daily core activities (receiving, picking, staging, and shipping) are completed on time and in full
- Supervise, train, and manage all warehouse clerks in the execution of core activities
- Assist the FC Manager with various initiatives and ensure that the fulfillment center meets the KPIs established by HQ management
- Ensure that safety measures and warehouse rules are clearly communicated and followed by all employees
- Take ownership of core activities and propose action plans when performance targets are not met
- Develop SOPs for different inbound and outbound tasks
- Perform any other related tasks
What We're Looking For
- Strong communication skills, both spoken and written
- Collaborative leadership style; team player with the ability to bring out the best in team members
- Willingness to take ownership of results and propose actionable improvements
- Resourceful and creative mindset; able to "do more with less"
- 4+ years of experience in a production environment (factory, fulfillment center, warehouse, etc.)
- Experience managing a workforce involved in manual labour or technical work is an asset
- Experience in process optimization is also considered an asset
We care about you
- You will receive a competitive salary along with a comprehensive benefit package.
- A generous time off policy that allows you the time you need to recharge.
- Endless opportunities for personal and professional growth in a fast-growing company.
- A workspace where everyone is welcomed, heard, and valued.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.
