The Delivery Supervisor contributes to the success by ensuring products are delivered to all customers in a pre-determined territory. This individual is responsible for cultivating a strong team environment, motivating the Delivery Drivers to provide superior marketplace execution and customer service while achieving delivery objectives.
Key Responsibilities Include:
- Coach and lead a team of Delivery Drivers on delivery, display execution, merchandising standards, rotation, keep back room clean and organize, and ensure accurate and timely deliveries are achieved
- Conduct audits in the trade each week to ensure performance targets for merchandising standards, point-of-sale material and product rotation standards
- Ensure accounts are delivered 100 per cent as scheduled
- Work closely with Sales department to ensure effective service and all instructions are executed; racks, point-of-sale; displays, etc.
- Follow up and resolved all customer issues
- Ensure the delivery organization is fully staffed and trained
- Ensure compliance with all regulatory requirements
Qualifications
- Bachelor's degree required
- Professional accomplishments that reflect self-motivation and initiative
- Solid previous leadership and interpersonal skills required
- Demonstrated analytical skills
- Strong communication and presentation skills required
- Consumer Products experience in a direct store delivery environment is a plus
- Demonstrated computer proficiency: Microsoft Suite
- Previous experience with fact-based direct selling an asset
- Possess a valid driver's license and own vehicle
