Job Description
We’re looking for an experienced Property Claims Supervisor to lead and support a high-performing claims team in Edmonton, Alberta. In this hybrid role, you’ll oversee day-to-day operations, guide team members, support service excellence, and help create a collaborative environment where people can do their best work. Occasional travel to other branches may be required.
Responsibilities
- Lead the daily operations of the property claims team, helping ensure effective workflow, service delivery, and production.
- Review and approve diary worksheets, reports, workflows, and related claims activity.
- Provide technical guidance, coaching, mentoring, and supervision to support employee success and development.
- Identify training needs and support onboarding, orientation, and on-the-job learning.
- Monitor time and expense recording, performance standards, account compliance, billing procedures, AR, and WIP.
- Maintain current knowledge of client expectations, service standards, and internal requirements.
- Build strong relationships with clients, customers, staff, and vendors while supporting customer relations initiatives.
- Follow up on client concerns or complaints and help identify practical, service-focused solutions.
- Support business development activities, including sales calls as directed.
- Oversee administrative, supply, equipment, systems, and management-information activities as required.
Qualifications
- A minimum of 10 years of functional and technical experience handling property claims.
- Alberta Independent Adjusting License Level 3.
- Full CIP designation.
- Post-secondary education and technical training related to the business unit or service line.
- Strong supervisory, coaching, and team-building skills.
- The ability to manage multiple priorities in a fast-paced, service-focused environment.
- Strong communication, report-writing, analytical, and problem-solving skills.
- A collaborative approach and a commitment to delivering outstanding customer service.
- Reliable transportation.
About Us
At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.
We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.
With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com
Why Crawford?
Our Total Rewards Package Is Designed To Support Your Well-being, Recognize Your Contributions, And Help You Keep Growing. In Addition To Competitive Compensation, We Offer
- Performance-based pay and incentive plans that recognize excellence.
- Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
- Benefits that support your financial, physical, and mental well-being.
- Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
- Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
- Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
- Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
- A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.
